Opinion – Page 62
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OpinionOpinion: China brings online opportunity for retailers
China is a market with more than 500 million consumers, flush with disposable income and eager to try exciting new international brands that fit their lifestyles.
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OpinionPicking the right partners is a customer conundrum
It is no secret that customer shopping behaviour is fundamentally changing, and at a rapid pace.
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OpinionIs Ocado the grocery industry's antidote to Amazon?
The value of retail fulfilment was laid bare last week when Ocado’s share price surged 80% after signing a distribution deal with US grocer Kroger.
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OpinionOpinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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OpinionThree ways to close the customer experience gap
James Geller, retail solutions director at Oracle, looks at explanations for the existence of the customer experience gap and how to close it.
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OpinionOpinion: Time for a 'new deal' on retail property
More than 9% of shop space now lies empty and there are 2,485 fewer shops than there were three years ago.
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OpinionRowe's 'marathon' is better than Bolland's 'journey'
Marks & Spencer is changing rapidly – hiring and firing, opening its eyes to digital and shutting up shops. But will that translate to meaningful improvement?
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OpinionOpinion: When it comes to retail, size isn't everything
Is big still beautiful? Many appear to think so. The financial community are obvious fans.
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OpinionOpinion: Why has scanning come back to retail?
Back in 2011, a picture went round the world of a young man pointing his smartphone at a poster on the Seoul subway.
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OpinionHow to nurture staff within your business
Jill Maples, HR director at Hermes, reveals how the company retains staff, giving them an incentive to develop their skills and take on exciting opportunities.
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OpinionOpinion: HMRC’s Iceland probe shows warped priorities
Because life is short, and resources aren’t unlimited, we all have to decide on our priorities.
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OpinionBreaking down blockchain: The supply chain ledger
Blockchain is set to transform how retailers do business and bring transparency to all stages of the supply chain.
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OpinionHow Argos’ supply chain turned it from junk into jewel
This time 10 years ago, many retail watchers were ringing the death knell for Argos. How times have changed, writes Gemma Goldfingle.
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OpinionOpinion: CEOs are only human – and that's a good thing
Business leaders need to act human for the sake of ‘brand business’ – though it obviously depends on the human in question
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OpinionOpinion: Are you an emotionally engaging retailer?
Those of a certain vintage may know of a Jimi Hendrix album entitled Are You Experienced, and for the past five or more years this might have been the theme for any retail conference anywhere.
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OpinionOpinion: The true cost of stores? Let's do the maths
“You ain’t seen nothing yet” would be my response to the sad stream of retail ‘accidents’ we have already endured in 2018.
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OpinionWhy direct to consumer is a great opportunity for brands
Manufacturers are tapping into shoppers’ desire for convenience by cutting out the middle man and selling direct to consumers.
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OpinionOpinion: House of Fraser needs more than a CVA
Today, House of Fraser revealed that it would be joining a legion of other retailers and launching a company voluntary arrangement (CVA).
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OpinionOpinion: Baldock takes bull by horns at Dixons Carphone
Dixons Carphone’s top team has transformed beyond recognition as a mass exodus has paved the way for a fresh start at the retailer.
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OpinionOpinion: There's still a long road ahead to Brexit
Recent progress on Brexit makes encouraging news for retailers concerned about tariffs, but fundamental questions remain on the movement of goods and immigration policy.