All Online retail & ecommerce articles – Page 546
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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News
Wickes website tweaks propel internet sales
Wickes’ e-commerce business has increased conversion rates on its website by 10 per cent as a result of introducing a system to test its site content.
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News
N Brown announces board appointments
N Brown has appointed Ivan Fallon as its deputy chairman and brought former news reader Anna Ford on to the board as a non-executive director.
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Online retailers lead the way in customer service
Play.com and Amazon have topped a customer satisfaction poll to find which retailers hit the mark when it comes to customer service.
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News
Adili reveals management changes
Ethical fashion e-tailer Adili has disclosed that its creative director and finance director have stepped down from their executive roles.
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News
Asos unveils redesigned site
Asos has relaunched its fashion website with two brand new departments, Kids and Designer, in line with its strategy to become an online department store.
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News
Asos poised for childrenswear launch
Online fashion retailer Asos is expected to launch its childrenswear business, called Little Asos, this afternoon.
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News
Asda eyes Irish web move to cash in on pound's slump
Grocery giant Asda is investigating opportunities for its online business to take advantage of the boom in cross-border shopping in Northern Ireland.
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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News
Findel brands under review as home shopping slide continues
Home shopping group Findel has put two of its brands under review as sales at its home shopping division continued to slide, falling 6 per cent in the 44 weeks to February 6.
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News
Richer Sounds buys Empire Direct's online business
Electricals retailer Richer Sounds has bought the website of failed counterpart Empire Direct.
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Analysis
Video: Martha Lane Fox at the Retail Week E-Commerce Summit
Retailers gathered at the Retail Week E-commerce Summit in London on Tuesday to hear Martha Lane Fox discussing the e-commerce lessons she has learnt since the early days of Lastminute.com back in the late 1990s.
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OpinionVideo and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.
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News
Flying Brands chief executive steps down
Flying Brands has lost its chief executive Tricia Killen, less than a year after she joined the home shopping group.
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NewsThe Hut sticks with bespoke software in expansion drive
Entertainment e-tailer and white label e-commerce provider The Hut Group will stick with its strategy of developing bespoke software as it continues to increase the list of retailers it works with.
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News
Online sales soar 19 per cent in January
Shoppers continued to shop online in January, when spending rose 19 per cent year on year.
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Findel assesses future of underperforming brands
Home shopping group Findel has reported group sales down 3 per cent for the 44 weeks to February 6 compared to the same period last year.
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Waitrose to build online social hub
Waitrose has this week launched social networking site Mywaitrose.com to drive interactivity with its customers.
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Asos to up interaction with web community
Asos is planning to launch an online community channel on its website as it seeks to drive customer interaction with the fashion brand.
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Asos: Stock in focus
The fashion e-tailer, now capitalised higher than many main market-listed retailers, was a Christmas winner and is expected to continue blazing a trail.