On demand, online

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Meet your new online consumer Watch on demand


Are you ready to meet the demands of the new consumer?

The retailers set to win in 2021 and beyond are already forensically examining the emerging attitudes, priorities and expectations of the new online consumer, and are reassessing the services they offer and which investments will really drive value.

It’s not too late to join them.

Based on a Europe-wide survey of 10,000 shoppers, including 2,000 from the UK, Retail Week brought together an expert retail panel for a virtual event to discuss what online consumers are telling us and how best to cater to their needs.

Join Retail Week, Trouva COO Dimple Patel, Wolf & Badger COO Karthikeyan Harith, eBay UK trading director Kumaran Adithyan and UPS director of marketing for the UK, Ireland and Nordics Arthur Lam, to discover:

  • New attitudes: what European consumers want from brands and retailers
  • How to drive value and loyalty: the services you should prioritise
  • Expert case studies from the industry’s trailblazers
  • The outlook: what this means for the rest of 2021 and beyond