All Multichannel articles – Page 33
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VideoThe experience economy: How does M&S blend online and offline retail?
Marks and Spencer executive director Patrick Bousquet-Chavanne explains how the retailer intends to grow loyalty through an integrated retail experience.
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NewsYoox Net-a-Porter sales jump as customer numbers grow
Yoox Net-a-Porter has posted a spike in full-year sales as the group hailed increases in order numbers and active customers.
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OpinionOpinion: Sir Ken has passed on, but his legacy lives on
The death of Sir Ken Morrison marked the passing of a retail generation as well as one of its most outstanding entrepreneurs.
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NewsWiggle poaches The White Company boss Will Kernan
Wiggle has poached The White Company chief executive Will Kernan as its new boss, replacing Stefan Barden at the helm.
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AnalysisBlog: 40% of retailers not seeing omnichannel ROI
Retail leaders and Maplin’s CEO speak out about the difficulties of becoming truly omnichannel.
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OpinionRetail surgery: The value of gift finders for retailers
What value do gift finders add for online retailers?
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NewsBreakfast briefing: BHS, Dunhill London and more
Retail news round-up: Sir Philip Green's title stripping put on hold, Dunhill London appoints new chief executive and MatchesFashion reports increase in sales
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OpinionOpinion: Cyber crime threats – be informed, be armed
As retailers exploit new technologies, so do cyber criminals. What the industry needs to know to combat the latest threats.
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NewsToday in Retail: Ocado ramps up international efforts
Ocado didn’t make much of a song and dance about the eye-catching appointment of former Sainsbury’s executive Luke Jensen.
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OpinionOpinion: Ocado's need for an international deal is critical
Ocado’s business model means it has had to invest massively to build scale – and this has continued to weigh on the profitability of the etailer.
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NewsOcado boss Steiner defends 'strong' Christmas performance
Ocado boss Tim Steiner has lashed out at the “stupid, incorrect” reports over Christmas that slammed the etailer’s festive deliveries.
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NewsOcado full-year profits spike as customer base widens
Ocado has registered a jump in full-year profits and sales as its customer base continued to demonstrate strong growth.
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Retail VoiceGet closer to what customers really want
Learn more about connected consumers’ preferences for everything from fitness trackers to drones as Osborne Clarke reveals its latest findings in partnership with Retail Week.
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AnalysisHow can retailers build trust with overseas shoppers?
Expanding overseas is one of the biggest decisions a retailer can make – not to mention one of the most capital intensive.
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VideoWatch: Hammerson drives customer experience with app
Shopping centre landlord Hammerson is piloting a new smartphone app as part of a drive to enhance the experience in its malls.
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NewsTesco rolls out PayQwiq payment app across UK estate
Tesco has rolled out its mobile payment app to its entire store estate as it steps up the fight against Apple Pay and Android Pay.
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OpinionOpinion: Why did Twitter bow out of its buy button?
Twitter has discontinued its Buy Now button – what went wrong and what does this mean for the future of social commerce?
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OpinionOpinion: Engaging shoppers in the m-commerce world
Retailers can prosper this year if they focus on the elements they can control, while running parallel streams of activity to drive their businesses forward.
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AnalysisNRF: Day three – Stores and customer experience
Lines between tech, retail and experience are blurring at the New York show, finds Mark Faithfull reporting from the US.
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AnalysisNRF: Blog day three – VR key to retail future
Retail Week’s stores editor reflects on the potential of VR to transform retail.