More online retail – Page 149
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OpinionBlog: Ted Baker comes top of the social networking class
Retailers unsure of how to use Twitter and Facebook should take a leaf out of Ted Baker’s book, which is a star pupil when it comes to using social networks.
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OpinionComment: Is the Morrisons and Ocado tie-up a good idea?
It’s always nice to be vindicated, or, to paraphrase Keynes, it is better to be roughly right than precisely wrong.
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AnalysisVideo: Customer service critical to specialist retailers' survival, says Dixons' Seb James
The overhaul of Dixons’ dismal customer service reputation has been critical in turning around the fortunes of the electricals retailer, delegates at Retail Week Live heard.
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AnalysisVideo: Argos boss questions the need for store staff in digital world
Argos managing director John Walden has warned that the role of the store sales person is under threat because of the depth of product information available digitally.
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AnalysisVideo: Debenhams' Cristofoli - ‘Anonymous’ consumers demanding better service
The growth of “digital anonymity” is presenting a whole new set of customer services challenges to retailers, according to Debenhams’ marketing director.
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AnalysisVideo: Retailers should not fear poor reviews, says Kiddicare boss
Retailers should not be afraid of publishing negative consumer reviews online, according to Kiddicare chief executive Scott Weavers-Wright.
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OpinionComment: Showrooming - the new buzz word for retailers
Just when you thought you had cracked one buzz word, along comes the next battleground in the war for the consumer – showrooming.
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AnalysisSites: Feel Unique Vs Cheap Smells
Daniel Zeff, chief executive at creative content agency Evidently, shares his view of good and bad sites.
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AnalysisAsda and HMV: The pros and cons of a potential acquisition
The world of retail was surprised today by the news Asda is understood to have expressed an interest in collapsed entertainment retailer HMV.
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Opinion
Blog: Retailtopia - mapping out a proper returns journey
BT is today launching the findings of Retailtopia, a year-long investigation into the challenges facing the retail supply chain. I was lucky enough to be involved in a panel discussion to review the findings of the research and two words dominated the event: transformation and urgency.
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OpinionComment: How social media and mobile have changed attitudes to privacy
When it comes to softening up shoppers and making them more comfortable sharing personal information with retailers, nothing has done a better job than social media sites.
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AnalysisAnalysis: What Republic will bring to Mike Ashley’s empire
The Sports Direct acquisition of young fashion retailer Republic will bring it into even fiercer competition with rival JD Sports.
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AnalysisMobile shopping growth rates: What do retailers need to know?
Mobile sales growth stalled towards the end of last year but the channel remains a huge opportunity for retailers.
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AnalysisAnalysis: Mobile technology gives shoppers the advantage
The mobile phones in shoppers’ pockets can give them access to better technology than is often available to staff on the shopfloor.
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AnalysisAnalysis: System integration - multichannel's new reality
As the lines between bricks-and-mortar and online retail continue to blur, Retail Week examines how integrated supply chains underpin the multichannel future.
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AnalysisAnalysis: Technology plays a part in improving customer experience
Technology is playing a central role in improving customer experience. Anna Richardson Taylor finds out how retailers are using it.
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OpinionRetail surgery: What could retail content teams learn from the fashion industry?
What could retail content teams learn from the fashion industry?
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AnalysisInfographic: How the rise of mobile shopping has changed consumer habits
The increase in use of mobile devices in shopping has changed the consumers approach retail in store, on the move and on social media.
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OpinionComment: Retailers - have you hired a head of mobile yet?
Apple’s share price has taken a hammering, and the company’s co-founder Steve Wozniak suggested it might be losing its “cool” status.
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OpinionComment: The need for speed and the rise of mobile commerce
According to data from the IMRG Capgemini Quarterly Benchmarketing, 2012 was the year that “mobile truly arrived” as sales using mobile devices hit £7.5 billion.