More online retail – Page 177
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AnalysisCampaign of the week: Harrods Pinterest
Pinterest is a comparatively new platform for retailers to try, and Harrods is one of the first UK brands to do something interesting with it.
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Opinion
Hey! You! Get POS on my cloud
Everyone’s banging on about the cloud these days, but in terms of business benefits, it’s all a bit, erm… cloudy. Not so for Crabtree & Evelyn which has transformed its point of sale (POS) system with a virtual, on-demand solution, and is already seeing results. No doubt others will soon be jumping on the bandwagon.
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AnalysisThe store assistant of the future
As retail changes, the role of the store assistant is evolving too. What skills will be needed in this new environment, asks Rebecca Thomson.
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OpinionHow has Oasis become an omnichannel retailer?
Multichannel has been a key focus for retailers, but there is now a shift towards an omnichannel approach, giving customers a seamless shopping experience across all sales routes.
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OpinionIs your brand social or antisocial?
It would appear that many health clubs fall into the latter. If that were not the case, then when a customer chooses to leave, they wouldn’t bombard them with a plethora of calls and emails that have an increasingly threatening tone.
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AnalysisDaily deal sites: Can Groupon and LivingSocial help retail sales?
The popularity of daily deals websites has soared since they hit the UK just a few years ago, but multiples are still shy of the benefits. Charlotte Hardie finds out if they are missing a trick.
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AnalysisBest Buy rethinks big-box strategy as it records a loss
On March 29, US-based electronics specialist Best Buy reported staggeringly poor profits for its 2011 financial year.
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AnalysisEaster: What do retailers need to know?
Vouchers, offers, reductions and free delivery are the name of the game as retailers go all out to maximise sales over the crucial four-day holiday.
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Analysis
Sites: LaRedoute Vs Sports Direct
Julia Hutchison, Chief operating officer at APA, shares her view of good and bad websites.
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OpinionSelfridge: a pioneer of retail theatre
The rags-to-riches-to-rags story of Harry Gordon Selfridge will make great viewing when it appears as a TV series in 2013.
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Opinion
How to get a better class of clienteling
Clienteling is the art of building closer relationships with customers, using mobile technology to extend VIP treatment to everyone.
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OpinionMoss Bros tailored for success
The demise of Game raised questions about the outlook for specialist retailers as online competition and the incursion of the grocers into general merchandise categories continues.
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AnalysisPinterest: How can retailers harness the newest social network?
Pinterest is the first social network that appears to have the potential to directly drive sales, but retailers will need to know how to harness its users’ creative urges, says Rebecca Thomson.
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Opinion'Omnichannel' is the new buzzword
My first ever visit to The Cloud Retail Week Conference a fortnight ago proved to be something of a revelation.
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OpinionThe biggest retail technology prize of the year – and we helped win it!
It’s been a rollercoaster ride with Oasis recently as they keep pushing the boundaries in terms of using consumer technology to boost the customer experience and bridge the online and in-store worlds.
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OpinionGame must bridge the trust gap to power up
The immediate aftermath of Game’s collapse into administration – 2,000 jobs slashed and 277 stores closed – makes it the most significant failure of a listed retailer since Woolworths.
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AnalysisGlobal ambitions for Karen Millen
Karen Millen’s move to hire a global retail director is part of a bold overseas strategy that is propelling growth. Gemma Goldfingle reports.
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AnalysisVideo games market: What do retailers need to know?
The total games market is set to grow to £3bn this year as digital downloads drive sales, but the downturn and lack of new consoles have hit consumer spend.
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OpinionMapping retail’s changing landscape
At AlixPartners, we work with retailers around the world, both healthy and successful, and also those under operational and financial pressure.
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AnalysisRetail Week Supply Chain Summit: Chain reactions
The importance of supply chain dynamics as a way to drive efficiency through the downturn and finding out how other retailers operate is more vital than ever. Liz Morrell talks to key speakers attending Retail Week’s Supply Chain summit in May.