More online retail – Page 103
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AnalysisInfographic: What causes the most complaints in retail?
Retail has been named as the most complained about sector in the UK. Find out what regions complain the most and what most riles consumers.
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OpinionRetail surgery: How will smartphones change the in-store experience?
To date, online retail has been far more advanced than the high street in using analytics to transform the customer experience.
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OpinionComment: Homage to Catalonia’s remarkable retail arena
At the heart of Barcelona’s vibrant retail scene department store El Corte Inglés is a monument to shopping in the modern era.
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AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
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OpinionComment: Are Waitrose’s January results a sign of things to come?
If Waitrose’s recent results are any guide life in the supermarket industry seems to have got a bit tougher again since Christmas.
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AnalysisAnalysis: What does McNamara’s departure mean for Tesco’s tech future?
Chief information officer Mike McNamara is the latest executive to leave Tesco, but where does this leave it in terms of IT and technology?
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AnalysisAnalysis: Do Amazon stores signal the death of the pure-play?
As Amazon reportedly prepares to buy RadioShack stores, Retail Week examines whether this is the end of pure-play etailing.
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AnalysisIn the news: Incoming Foyles chief executive Paul Currie
Incoming Foyles boss Paul Currie has ambitious plans for the bookseller and believes its ecommerce offer could eclipse its bricks-and-mortar business.
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OpinionComment: Ocado’s first annual pre-tax profit is tribute to Tim Steiner
It still starts with an o and it ends in an o, but at last online grocer Ocado has recorded a full-year statutory profit.
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OpinionRetail surgery: How can I add a ‘human touch’ to online customer relationships?
Customers expect to be able to shop at a pace, time and location of their choosing and to use whichever device they have to hand.
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AnalysisAnalysis: How can retailer's supply chains cope with seasonal surges?
What can retailers learn from Black Friday 2014’s supply chain woes, and how can they better prepare for future seasonal surges?
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AnalysisAnalysis: Christmas trading figures show the great retail divide
The festive season’s results inevitably have winners and losers, but this year’s OC&C Christmas Trading Index shows the gulf between them.
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OpinionComment: Rewriting Tesco’s history is neither true nor fair
Tesco has undoubtedly struggled in recent years but some of the criticism of the retailer’s previous management has gone too far.
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AnalysisStart-up of the week: Mobile gamification platform 3radical
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week 3radical is in the spotlight.
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OpinionComment: Is Black Friday more trouble than it is worth?
Black Friday’s high-profile promotion caused logistics chaos for some retailers but presents undeniable opportunities for others.
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AnalysisAsos begins testing personalised recommendation feature
Asos has begun testing a feature called Asos Recommendations that will suggest products from brands and categories consumers already shop from.
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OpinionComment: Tesco's Blinkbox failure proves copying Amazon is futile
With an insatiable appetite to capitalise on what it considered hot trends, Tesco hurried into an unknown market (to the grocer) that was already saturated.
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OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
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AnalysisIn the news: Findel's departing boss Roger Siddle profiled
Roger Siddle is bowing out from Findel after almost five years turning the retailer around, but it is not the last retail will see of him.
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OpinionRetail surgery: How would a Google ‘buy button’ affect retailers?
Online shopping may be about to fundamentally change.