All Metapack articles
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InterviewQ&A: Metapack UK lead talks transforming the post-purchase journey from reactive to proactive
With 84% of shoppers likely to abandon their basket due to poor delivery options, retailers need to ensure there is convenience and choice in the final part of the shopping journey.
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AnalysisPartnership update: White Company’s 24-hour pyjama delivery, Waitrose’s invisible delivery tags, and more
Welcome to Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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Retail Navigator AnalysisMountain Warehouse (Overview)
Mountain Warehouse plans to open up to 50 new stores across the UK and internationally over the next year according to The Times. The retailer has been focused on upsizing and relocating its store estate, with this strategy driving record sales performance in its latest financial year.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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DataData: Online sales to jump £20bn by 2025 amid shift to permanent home working
The shift to permanent home working sparked by the coronavirus pandemic is expected to add a further £20bn to online retail sales by 2025.
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Retail Navigator AnalysisIn The Style (Overview)
In The Style (ITS) is an online fashion brand based on an influencer collaboration model. It champions female empowerment, inclusivity, body positivity and “real” beauty. The business was acquired by Baaj Capital in March 2023.
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Retail Navigator AnalysisHobbs (Overview)
Hobbs is a contemporary women’s fashion brand operating at the premium end of the high street with collections covering clothing, footwear and accessories.
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VideoWatch: Christmas delivery a major challenge, says The Entertainer’s Gary Grant
The founder and executive chairman of The Entertainer said volumes were up nearly 500% during the first national lockdown and that the retailer is forward- planning to avoid the capacity and shipping challenges it faced during that period.
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Retail VoiceWhy this year’s peak season is not one for risks
With ecommerce orders at staggering highs, what will you do if your carrier refuses to accept packages this peak season? Metapack’s Bruce Fair advises retailers on how to ensure they can fulfil customer promises this Golden Quarter.
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AnalysisAnalysis: Can retailers make money from the last mile?
As an ever greater proportion of consumer spending shifts online, cracking the code to making delivery profitable becomes more crucial.
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OpinionFocusing on the customer experience in 2018
Hermes chief executive Martijn de Lange on how to keep up with the consumer in the year ahead.
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AnalysisIs Amazon Prime’s subscription the future of delivery?
With Amazon Prime reported to have 80 million subscribers in the US alone, retailers such as Next and food delivery firm Deliveroo are following in its footsteps.
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AnalysisArgos, Boohoo and Zalando rewrite the delivery rules
Retailers including Sainsbury’s Argos, Boohoo and Zalando give their take on the future of ecommerce logistics at MetaPack’s Delivery Conference.
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OpinionBlog: Adapting to the next day delivery norm
Next day delivery is now becoming the new norm for online shoppers, recent data from IMRG and Metapack found.
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AnalysisAnalysis: The battle over deliveries gets personal
Personalisation is key in the delivery war as multichannel retailers take a more personal approach. Lindsay Clarke investigates.
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OpinionBlog: Why parcel tracking keeps customers calm
My boyfriend went a bit mad in the January Sales last week. Enticed by a 30% off promotion online, he bought enough winter woollies to get him through until March.
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Opinion
Opinion: Three trends in online retail for 2017
As Retail Week prepares to unveil this year’s Etail Power List tomorrow, trade body IMRG highlights three online trends to look out for in 2017.
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NewsWinners of the Hermes Retail Week Supply Chain Awards revealed
The East of England Co-op won the Hermes Grand Prix Award last night at the Hermes Retail Week Supply Chain Awards.
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OpinionBlog: Driving change in retail through the millennial generation
Hermes’ Joanne Morley explains why millennials’ online shopping habits are influencing big decisions in logistics and retail.
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AnalysisTwitter debate: Are ecommerce and supply chain teams working together effectively?
Join Retail Week and MetaPack for a Twitter debate on the importance of bringing the focuses of the different business functions together.