Marks & Spencer has ramped up efforts to solve the IT problems it is experiencing at its Castle Donington distribution centre.
Supply chain director Dirk Lembregts sent an internal update saying the business needed “increased leadership focus” on Castle Donington to “step up the speed and capacity of our problem-solving capability” at the site, The Guardian reported.
Castle Donington was opened in May by chief executive Marc Bolland in a bid to start improving the retailer’s IT systems. The distribution centre will take over handling online orders when M&S completes its removal from its current Amazon web platform next year.
Tim Owrid, head of the general merchandise strategic network, is to focus on developing the Castle Donington operation, which should be delivering 1 million items a day next year.
The news of Marks & Spencer’s focus comes after it was reported that Castle Donington has been beset with IT glitches, causing concerns among trading directors about stock availability in store.