Liz Morrell's articles

  • Analysis

    Open relationship

    2008-04-10T10:02:33Z

    Change management can be a disaster if retailers don’t communicate it properly, but those that make the effort will be rewarded with more engaged workers. Liz Morrell reports

  • Analysis

    Back to bulk?

    2008-04-03T11:55:04Z

    The credit crunch is hurting bulky goods retailers, so how are the parks that house them holding up? Liz Morrell reports

  • Analysis

    Multiple choice

    2008-03-19T15:01:04Z

    Knowing how staff really feel about the business helps retailers improve satisfaction and productivity levels, so employee surveys deserve to be taken seriously. Liz Morrell reports on the options available

  • Analysis

    Rising through the ranks

    2008-02-21T14:38:43Z

    Inspiring shopfloor workers to aim for store manager and beyond not only ensures you have a reserve of successors, it also keeps staff churn rates down. By Liz Morrell

  • Analysis

    Give a little credit

    2008-02-21T12:25:54Z

    Despite fears about the credit crunch, retailers are still using credit to drive sales – especially in the struggling big-ticket market. Liz Morrell reports

  • Receipts
    Analysis

    Returns policies: 28 days later

    2008-02-07T16:01:00Z

    A liberal returns policy can encourage loyal customers, but, if too relaxed, it can be abused and eat into profits. It’s all about striking the right balance, says Liz Morrell

  • Analysis

    Poor relations

    2008-01-17T16:51:56Z

    An unhappy shopfloor worker means unhappy customers, so retailers must sort out grievances as soon as possible. The legal process in place does not make this easy, but changes are afoot, as Liz Morrell reports

  • Analysis

    Fee delivery

    2008-01-17T11:27:08Z

    Web sales soared again this Christmas and many retailers spurred on shoppers with free delivery over the period. But, Liz Morrell asks, how much of a difference does it make?

  • Analysis

    Minimum wage, minimum effort

    2008-01-03T10:31:00Z

    Retailers have always prided themselves on paying their workers above the minimum wage. But, with the rate racing ahead of inflation, they are struggling to keep pace. Liz Morrell reports

  • Analysis

    Child benefits

    2007-12-13T16:42:23Z

    The Textile Industry Children’s Trust is urging more retailers to get involved and raise awareness of its aims at a time when it is reinventing itself. Liz Morrell reports