All Retail Week articles in January 2022
Browse all news stories and articles from this date or time period.
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Retail Voice
Data-centric tech is essential for quick-fire decisions
Companies must embrace data-driven tech to avoid losing out to competitors, says Peter Feld, chief executive of GfK
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News
Next launches first vegan skincare range as it bolsters health and beauty offering
Next has launched its own skincare brand, which consumers will be able to purchase directly from the retailer’s website.
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Analysis
Analysis: What Glossier’s struggles reveal about the beauty industry in 2022
DTC beauty brand Glossier recently revealed that it would be laying off 80 employees – a third of its workforce. This is not the first spell of difficulty the brand has gone through since its founding in 2014. Retail Week examines what Glossier’s challenges mean for the beauty industry.
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News
Co-op and M&S team up to help launch corporate diversity pledge
The Co-op and Marks & Spencer have teamed up with recruitment firm PageGroup to launch a new corporate pledge aimed at “moving the dial on diversity” in 2022.
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News
Tesco closes Jack’s stores and cuts counters putting 130 jobs at risk
Supermarket giant Tesco has said it will be axing its short-lived Jack’s store format and cutting hundreds of counters, putting 130 jobs across the business at risk.
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Opinion
‘Now is the time for Ocado to deliver on its promise after latest tech revolution’
Last week Ocado’s chief executive Tim Steiner unveiled a host of upgrades for the retailer’s Smart Platform. Nearly a decade after the grocer first styled itself as a tech platform, now is the time for Ocado to walk the walk, says Hugh Radojev.
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News
Ann Summers exits CVA as it swings back into black
Ann Summers has returned to profit as a result of its turnaround strategy, driven by strong online performance during the pandemic.
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News
Boots owner Walgreens kicks off sale amid fresh approaches
Walgreens Boots Alliance is understood to have launched the sales process for Boots, which could be valued as highly as £7bn.
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News
Asda pauses search for chief executive successor
Asda has temporarily halted its search for a new boss to succeed Roger Burnley, with co-owner Mohsin Issa understood to be overseeing day-to-day operations in the interim.
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Analysis
Analysis: How H&M is preparing for sustainable growth post-pandemic
H&M chief executive Helena Helmersson is adamant that the “worst is behind us” and the fashion giant is ready for what comes next. Retail Week looks at how H&M is setting itself up for future growth.
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News
Exclusive: The Post Office poaches longstanding B&M exec to helm retail arm
The Post Office has named B&M’s UK operations director Martin Roberts as its new chief retail officer, Retail Week can reveal.
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Analysis
Analysis: NFTs, virtual fitting and the metaverse – the tech trends that will define retail in 2022
Which burgeoning technology will take centre stage in 2022 and what opportunities will it present for retailers? We put the question to a panel of tech experts.
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News
Number of vacant shops falls for first time since 2018
The overall store vacancy rate across the UK improved in the final quarter of 2021 as the number of vacant stores declined for the first time since the start of 2018.
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News
Exclusive: Very reshuffles category teams and creates new retail ops division
The Very Group plans to reshuffle its retail team following the appointment of former Fenwick chief executive Robbie Feather as managing director of retail.
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News
AO to review German business as supply issues and marketing costs bite
AO has said it will explore options for its German arm as a number of issues impacted its revenues over the past nine months.
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News
Dr Martens hails ‘very strong’ golden quarter as DTC sales rise
Dr Martens has recorded an uplift in sales in the lead up to Christmas driven by its direct-to-consumer (DTC) business.
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Analysis
Deep dive: Can retail make the four-day week work?
With a range of companies sticking to a four-day week after a successful nationwide trial, what would it take to make it work for retail?
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News
Ocado unveils ‘game-changing’ suite of online grocery tech innovations
Ocado has unveiled a new suite of technological innovations that boss Tim Steiner says “have literally shattered through existing rules” around grocery home delivery
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Opinion
‘The era of Covid-forgiveness is over – retail must put service at the top of the agenda’
Shoppers were willing to put up with lower standards of service while they and the retailers they relied on navigated the health emergency. But now, as conditions normalise, they expect better. Good service will increasingly characterise retail success but a poor experience will be punished, argues Luke Tugby.
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Data
Ranking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.