All Interviews articles
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InterviewSAP Emarsys CMO: If your customers are sharing their data, they expect something back
If youâre still sending emails that ignore what your customers bought yesterday, youâre putting their trust on the line, argues SAP Emarsys chief marketing officer Sara Richter.
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InterviewQ&A: KookaĂŻ creative director on why its UK launch is different from before
A familiar name returned to the British high street at the start of the month when fashion label KookaĂŻ opened the doors to its new store on Carnaby Street.
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InterviewNew CEO James Bailey on getting tails wagging at Pets at Home
Following Pets at Homeâs results announcement, new chief executive James Bailey spoke to Retail Week about why he joined the business, what he makes of its turnaround plan and what success would look like to him.
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InterviewAS Watson CEO Malina Ngai on the Middle East, the UK market and AI
Speaking at an event in London to celebrate the 185th anniversary of AS Watson, group CEO Malina Ngai spoke about the headwinds facing the global beauty giant, why it continues to invest in the UK and the opportunities of AI.
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InterviewQ&A: Reveal Media CEO says âno retailer is unaffectedâ by in-store crime
With technologies such as body worn cameras being rolled out more widely to help combat crime and deter it from happening in the first place, we spoke to Reveal Media chief executive Alasdair Field about how said tech is being utilised by retailers, how shoppers react to it, and what else it can be used for.
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InterviewQ&A: Skin Cupid founder Melody Yuan discusses the John Lewis partnership and UK expansion
Korean beauty retailer Skin Cupid has been making its presence known in the past few months, beginning with its first-ever store on Londonâs Charing Cross Road, and then more recently with John Lewis shop-in-shops in three UK locations.
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InterviewWHSmith UK boss Andrew Harrison on piloting the business through turbulence
Retail Week hears from WHSmith UK boss Andrew Harrison â the man tasked with guiding the business through one of the most turbulent periods in its history.
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InterviewQ&A: Snap Finance CEO on the need for inclusive finance for âeveryday folksâ
As flexible finance options and inclusive credit become increasingly popular with retailers and their customers, we spoke to Snap Finance chief executive Andy Smith about the importance of serving all types of customers.
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InterviewGreggs CEO Roisin Currie on prices, first international store and youth employment
After Greggs today announced it was packing its bags for Tenerife for the first time, its chief executive also discussed the ongoing Middle East conflict, price rises, and youth employment.
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InterviewQ&A: Chuck Studios explain why HFSS rules could make advertising better
Chuck Studiosâ director â food and people, Olaf van Gerwen, on why new HFSS rules are just one of the reasons that brands and retailers should be revisiting their product advertising and make it a foundation for more effective storytelling.
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IntervieweBay UK boss Eve Williams on why it doesnât cower at competition
In the world of secondhand, eBay operated happily in its niche for decades. Now, Vinted has pulled up a chair and started eating its lunch, but eBay UK general manager Eve Williams welcomes the competition.
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InterviewQ&A: Descartes VP of sales on route optimisation and the innovations powering logistics
Retail Week spoke with Descartes vice-president of sales Gary Taylor about new innovations, and how a great delivery and logistics service can feed into the rest of retailers operations
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InterviewAuralis boss David Butler: the man with an investment plan for âunlovedâ British brands
Retail Week sits down with Auralis and Weird Fish chief executive David Butler to discuss his âinvestment thesisâ for the buy-and-build holding company and why he believes his operating model is the answer to unlocking value in under-invested and under-loved British heritage brands.
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InterviewQ&A: Clarks president talks marketplace launch and not losing its brand heritage
Clarks is no stranger to a third-party marketplace. The footwear specialist has been diversifying its digital reach in recent years and launching on the likes of Next and M&S, among many others, to target new customers.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term âGenerative Engine Optimisationâ (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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InterviewQ&A: OnBuy founder talks European expansion and anticipated Comet launch
UK-founded online marketplace OnBuy has been expanding its reach across Europe recently, launching in Sweden, Norway, Denmark, Poland, Hungary, Romania, the Czech Republic, and Switzerland.
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InterviewQ&A: Virtualstock chief growth officer on staying digitally competitive
Speaking to Retail Week, Virtualstock chief growth officer Ed Bradley explored the ways retailers can grow their business effectively, including dropshipping and getting to grips with AI, and warned of the danger of falling behind if they canât meet their customersâ needs
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InterviewAI has made unverified product claims a commercial liability, says Provenance CEO
As AI agents take over product discovery, brands without verified claims data risk disappearing from search. Provenance chief executive Sarah Arana-Morton explains why
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InterviewWho is Garage Clothing â and what are its plans for the UK?
Canadian label Garage Clothing landed on British soil this month, with the opening of its debut stores. CEO Andrew Lutfy spoke to Retail Week about how the brand is looking to shake up the UK retail scene.
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InterviewSuperdry CEO Julian Dunkerton talks Bench, new stores and AI
Superdry & Co chief executive Julian Dunkerton is riding high, the launch of the fashion retailerâs new Bench collection has âgone off like a steam trainâ, he says.