Reiss overhauls online fulfilment offer as it launches on Next Total Platform

The fashion retailer has lifted the lid on the new site, hosted on the Next Total Platform, which it says will represent a “customer experience overhaul” for online shoppers.

Reiss customers will now be able to place orders as late as 11pm for next day delivery, extending the previous cut-off time by four hours. 

The cost of next day delivery has been reduced to £5. 

Reiss will also offer next-day click and collect from 600 locations, compared to just 50 previously.

Faster returns for customers

Customers returning any online purchases to Reiss stores will also receive immediate refunds, rather than having to wait a number of working days for the cash to hit their bank accounts.

The retailer added that its website will provide a better view of stock availability following the rollout of new store-fulfilment technology to its shops. 

The new website launch through the Next Total Platform comes after Next took a 25% stake in Reiss back in March last year. 

Reiss boss Christos Angelides said: “We are pleased to offer our customers an improved shopping experience with a new look to the website and upgraded services.” 

• Next, meanwhile, has launched a new womenswear brand, Friends Like These, designed to cater to “fashion aware” 25 to 50 year old women. The range, which includes skirts, dresses, cardigans and jeans, will be available exclusively on Next’s website.