Topps Tiles is the leading tile retailer in the UK with around a third of the tile market. Since its first store was opened in Manchester in 1963, the company now trades through over 300 stores. It also has a boutique store format that lets Topps trade through high street locations and appeal to a wider audience.
Topps Tiles advises consumers and traders on products, and sells floor and wall tiles, accessories and aftercare solutions.
Over the past few years, it has also established a toehold in the commercial market through the acquisition of two small UK specialists. Stores remain at the heart of Topps’ strategy with 90% of customers visiting a store as part of their purchase.
But the retailer is investing in strengthening multichannel and is using technology to enhance the customer experience and inspire its shoppers. Recent initiatives include a series of visualisation tools and the launch of a new website, including omnichannel technology capability.
Topps Tiles’ financial performance is inextricably linked to the property market, which has come under pressure on the back of political and consumer uncertainty surrounding Brexit.
Topps Tiles has posted robust Christmas trading results, thanks to a boost in sales from trade professionals.
Topps Tiles has achieved record annual revenues for a second consecutive year and expects profits to be towards the upper end of market expectations.
Topps Tiles has bounced back to profit after delivering a record year of revenue as the retailer unveiled plans to be “carbon balanced” by 2030.
Topps Tiles has returned to profit at the half-year mark as boss Rob Parker hails the retailer’s “flexibility and resilience”.
Topps Tiles achieved strong sales growth in its first quarter but expects sales to be hit by the latest coronavirus lockdown.
Advertisement
