Screwfix is a fast-growing DIY retailer that targets trade professionals with a highly regarded multichannel operation. Originally founded as a mail-order operation based in Yeovil, Somerset, in the late 1970s, the business now trades from over 600 stores across the UK and delivers to more than 20 European countries.
Screwfix’s first website was launched in February 1999, while its click-and-collect service and transactional mobile website both launched in 2011.
Since 1999, Screwfix has been part of Kingfisher, which is the world’s third-largest home improvement retailer behind US retailers Home Depot and Lowe’s.
From early 2016 the group has been undergoing a five-year transformation strategy under the One Kingfisher banner, designed to leverage its scale. For Screwfix, its focus is on further strengthening its multichannel operation, mobile convenience and continually making things easier for the customer.
Screwfix sales have grown strongly in recent years, outperforming B&Q (which is also owned by Kingfisher), owing to the ongoing expansion of the store network and a speedy click-and-collect service.
From one type of brick to another, Jean-Jacques Van Oosten has rejoined DIY retailer Kingfisher from the Lego Group as chief customer and digital officer.
Kingfisher has appointed its former IT director as the DIY group’s chief customer and digital officer.
It may have been a tough year for retail, but that didn’t stop the industry from playing its part as a good corporate citizen and helping those in need, from the homeless to refugees. These initiatives are just the tip of the iceberg of retail’s engagement with the wider community.
Sainsbury’s has poached Screwfix customer and digital director Rhian Bartlett, four years after she left the grocer.
Kingfisher has recorded a fall in profits as the UK registers a ‘disappointing’ sales performance exacerbated by B&Q range changes and weak consumer confidence.
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