All Commercetools articles
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Chart of the WeekChart of the Week: Mapping the four futures of AI in retail
A new report by EY outlines the four ways that the AI revolution could go and how retail could be affected
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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NewsletterIntelligence Briefing: AI Investment Tracker; Hackett and Bodenâs speedy delivery
Introducing the Retail Week AI Investment Tracker. Weâve been reporting in depth about how UK retailers (and some big names abroad, too) are experimenting with AI for the past two years. It made a lot of sense to put all of those announcements in place, so you could see what ...
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Chart of the WeekCharts of the Week: Tracking AI investment by retailers
We have just launched the Retail Week AI Investment tracker, a recap of all the stories Retail Week has published on retailersâ AI initiatives over the past few years
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NewsletterIntelligence Briefing: Do people want to checkout in AI?; AF beer now a staple
Earlier this month, we had the surprising news that OpenAI was going to scale back its support for an integrated checkout within ChatGPT. First reported by The Information, the decision marks a sharp reversal on the tech firmâs initial retail plans announced in September last year. The Information report said ...
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Chart of the WeekCharts of the Week: OpenAI drops Instant Checkout, what does that mean?
Surprising news on AI-shopping emerged earlier this month when it was reported that OpenAI was scaling back support for shopping within ChatGPT.
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Newsletter
Tech & Digital Briefing: Agentic commerce is all the rage; Middle East woes spells supply chain trouble
John Lewis made the rather exciting statement that it aims to become one of the first UK retailers to âfully embrace the new era of retailâ as it makes a significant investment in digital. Part of that is a pilot launch on TikTok Shop, while the other is leveraging AI-shopping ...
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AnalysisAgentic commerce: Which retailers are embracing this new way of shopping?
More retailers are embracing a new way of shopping by letting AI agents browse, search, recommend, and purchase on behalf of the shopper â known as agentic commerce.
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AnalysisPartnership update: John Lewisâ AI-shopping venture, Wickes retail media tie-up, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail
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NewsJohn Lewis heralds ânew eraâ with AI shopping investment and TikTok Shop launch
John Lewis has said it will turbocharge its approach to AI and social shopping as it aims to become one of the first UK retailers to âfully embrace the new era of retailâ.
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NewsNew report suggests three ways retailers can approach agentic commerce
Partners at the consulting firm say that agentic shopping could be a disruption on the scale of the introduction of ecommerce
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AnalysisWith Adidas firmly back on its feet, can the rest of sportswear keep pace?
Momentum is building in the sportswear sector, with Adidas enjoying double-digit growth in its most recent quarter and Puma receiving a vote of confidence in its turnaround after Chinese giant Anta Sports scooped up a âŹ1.5bn stake.
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
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AnalysisPartnership update: JD Sportsâ agentic AI collaboration, Morrisons branches into travel, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsletterIntelligence Briefing: Inflation up! Consumer confidence up! Online shopping turn-offs!
The headline inflation numbers for December showed a disappointing tick up in the costs headline rate to 3.4% (vs 3.2% November), with +5.2% on alcohol and tobacco costs (vs 4% in Nov), along with higher transport costs driving the rise. Food price inflation also increased to 4.5%, up from 4.2% ...
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NewsJD Sports to sell directly through AI platforms
JD Sports is launching into agentic commerce, allowing customers to purchase its products directly through AI platforms, Retail Week can reveal.
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NewsFrasers Group expands into agentic AI commerce
Frasers Group has expanded into agentic commerce, allowing Sports Direct, Flannels and Frasers customers to complete purchases through ChatGPT and Googleâs Gemini.
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Retail Navigator AnalysisNew Look (Strategy)
New Look mandates its buying, merchandising and design teams back to four days in the office from January 2025.The retailer said the move allows it âto react quickly to trendsâ, amid heightened pressure from competitors such as Shein.
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Retail Navigator AnalysisThe Very Group (Strategy)
The Very Group announces the launch of âVery Media Groupâ in partnership with SMG, as it aims to be âthe choice retail media network for brandsâ. The retailerâs âunique combination of personal, shopping and financial dataâ will be key differentiator.
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NewsVery Group promotes CFO to chief finance and transformation officer
The Very Group has promoted chief financial officer Ben Fletcher to the newly created role of chief finance and transformation officer with immediate effect.