All WHSmith articles
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NewsCity centre footfall battered by rail and tube strike chaos
Footfall dropped across city centre shopping destinations as people opted to stay home and avoid the strikes.
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News
WHSmith sales soar ahead of pre-pandemic levels as travel recovers
WHSmith has reported sales ahead of pre-pandemic levels for the first time as revenues soared off the back of a strong recovery in travel.
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News
WHSmith boss Cowling: ‘We’re confident that travel is back for good’
WHSmith chief executive Carl Cowling has told Retail Week he is sure the leisure travel industry will boom through the summer and beyond – giving his travel stores a boost.
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News
WHSmith bounces back into black as travel retail rebounds
WHSmith has swung back into profit and insisted that its recovery from the coronavirus pandemic is “well underway”.
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News
Funky Pigeon suspends orders following cyberattack
Online cards and gifts retailer Funky Pigeon has taken its systems offline and temporarily suspended all orders following a cybersecurity breach last week.
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News
WHSmith launches Deliveroo trial in latest on-demand partnership
WHSmith is the latest retailer to partner with Deliveroo on a super-fast delivery trial.
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Gallery
Store gallery: WHSmith launches first ‘Just Walk Out’ store in the US
WHSmith has opened its first checkout-free store in LaGuardia Airport in New York.
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News
WHSmith shareholders revolt over executive bonuses
WHSmith has been hit by a shareholder revolt over plans to pay a £550,000 bonus to its chief executive Carl Cowling.
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News
WHSmith Christmas sales slide as retailer eyes travel sales resurgence
WHSmith has recorded a fall in sales over the Christmas trading period but has stressed it does not expect the Omnicron variant to derail its travel sales recovery.
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Gallery
Store gallery: First WHSmith and InMotion combined store touches down at Stansted
WHSmith has unveiled its latest travel store format: a combined WHSmith and InMotion store at London Stansted Airport.
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News
WHSmith to trial Amazon’s Just Walk Out tech as its focuses on international expansion
WHSmith will open its first checkout-free store by the end of the year at an airport in a major US city using Amazon’s Just Walk Out technology.
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News
Investor builds ups stake in WHSmith with eye to international travel rebounding
Los Angeles-based activist investor Causeway Capital has boosted its stake in WHSmith amid hopes of a global bounce-back in travel.
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News
WHSmith warns on future profit uncertainty despite high street and travel rebound
WHSmith said it expects the outcome for the year to August 31 to be ahead of expectation after an uptick in high street and travel trading, yet warned ongoing uncertainty could impact profits in future.
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News
WHSmith to open string of airport tech stores as travel recovery begins
WHSmith has announced that it will open 18 new airport stores under its InMotion fascia.
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Prospect Analysis
WHSmith (SWOT)
Strengths Post Office counters etc – The introduction of a swathe of Post Office counters has been an important factor in protecting footfall and driving cross-selling opportunities. It has now taken this a step further with an agreement to supply 175 Post Offices with a range of WHSmith branded stationery. ...
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Prospect Analysis
WHSmith (Strategy)
WHSmith is on a mission to extend its ranges and add more product categories to drive up average transaction values and conversion rates and this is accelerating from from 2021.
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Prospect Analysis
Technology strategy at WHSmith
The IT strategy at WHSmith is all about cost-cutting and improving efficiencies. Successive CIOs have been tasked with finding ways of using technology to replace other, more expensive processes.
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Prospect Analysis
Stores at WHSmith
WHSmith manages its retail space obsessively as a “strategic asset”. All stores are reconfigured at least twice a year “driven by detailed space and product elasticity data”.
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Prospect Analysis
WHSmith (People)
Former High Street managing director Carl Cowling has taken the group helm from the end of 2019 after Steve Clarke stepped down as CEO.
