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Moving from customer insights to actionable intelligence

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John Lewis director of data, insight and analytics Barry Panayi joined AO.com engineering lead Jon Vines to reveal how real-time data is driving their strategy at Retail Week’s virtual panel discussion.

Panayi explained how data sits at the heart of John Lewis’ five-year plan and how its real-time application will put the spark back into a recovering UK retail sector post-pandemic. 

John Lewis and AO were joined by Confluent director for customer solutions Lyndon Hedderly and Retail Week’s Head of diversity programme Laura Heywood to discuss what your data strategy should look like. 

Join Retail Week, in partnership with Confluent, to discover: 

  • Where to focus – the key areas of data required to drive sustainable growth
  • The ability of real-time data to propel new business models
  • Data in motion – breaking down silos to create a more intelligent business 
  • Automation and AI strategies – who does it best? How does your strategy match up? And how often should you review it?

This event took place at 3.30pm on Thursday June 3.