Access our latest flash report to discover how leading retailers are using AI to transform shopper experiences in 2026 – and what your business can learn from their strategies
In today’s turbulent economic landscape, customer experience stands out as one of the few differentiated levers retailers can pull to drive sustained growth.
AI tools are accelerating this advantage, transforming how retailers connect with and convert customers.
Have you got your AI shopper experience strategy right?
Download The CX Report to discover what you can learn from retailers driving compelling CX through AI.
With your free access, you will discover:
- How you can capitalise on AI to power CX transformation in retail
- Topline insight into the strategies of retailers getting the roll out right – from Boots and Marks & Spencer to Frasers Group, Currys and more
- Where to invest to see success; from infrastructure to personalisation
Designed to be read in around 10 minutes, access The CX Report for helpful tactics to deliver compelling CX.





















