All Technology articles – Page 73
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Retail VoiceRetail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
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NewsAsda extends loyalty app trial to customers
Asda has extended the trial of its ‘pounds not points’ loyalty app to customers at 16 of its stores after a successful pilot of the programme with staff.
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AnalysisFrom float to flop – why the pandemic’s winners are struggling on the stock market
For retail businesses booming during the pandemic, an IPO seemed like the natural next step. Yet for many of the 2020 winners share prices have plummeted – Retail Week asks why.
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NewsPayPal bid for Pinterest could create new ecommerce powerhouse
PayPal has made a bid for social media giant Pinterest, sparking rumours of a new force in ecommerce.
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NewsMarks & Spencer reveals boom in contactless payments ahead of Tech Week
Marks & Spencer has revealed that contactless payments have surged across its store portfolio since the onset of the coronavirus pandemic.
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NewsVery Group profits soar as revenues jump to record levels
The Very Group reported surging profits and a record year for sales during the pandemic as the retailer ramps up for a “particularly strong” Christmas.
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GalleryStore gallery: Tesco unveils new checkout-free store format GetGo
Tesco has launched its first checkout-free store format GetGo as it lays down the gauntlet to fierce rival Amazon.
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NewsTHG boss Matt Moulding to ditch golden share in bid to restore City confidence
THG boss Matt Moulding will dispose of his golden share in the business he co-founded and apply to move onto the main market of the London Stock Exchange next year.
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Retail VoiceWarehouse strategy through the customer’s eyes
Many retailers feel they need more warehouse space, but do they just need savvy alternatives and better warehouse management instead? Following the launch of its Supply Chain 2022 report with Retail Week, Bis Henderson Consulting’s Louisa Hosegood looks at why retailers need to shift their supply chain thinking to what the consumer wants.
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AnalysisGame on: How Tesco, Shein and The North Face are transforming loyalty
Following a pandemic that transformed shopping habits forever, retailers are now mulling over the best methods of maintaining a connection with their customers – including revamping their loyalty schemes.
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AnalysisFive steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
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Opinion‘Now, more than ever, if retailers want to be heard they must speak with one voice’
When the chief executive of Next is attacked by the prime minister, it is a sign that, more than ever, the retail industry needs to speak truth to power with a single voice.
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AnalysisFour ways to break through the digital noise
With the Covid-driven acceleration in online retail now expected to have permanency, all businesses need to re-evaluate their digital marketing strategies to ensure they are fully leveraging each communication channel. So how can retailers cut through the noise? Here we lay out four steps to help retailers engage with consumers in the right digital channels at the right time with the right messaging.
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Retail VoiceRefashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.
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AnalysisRevealed: The UK’s number one most trusted retailer
We unveil the business that came top in our new ranking of the most trusted UK retailers, as voted for by consumers.
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Retail VoiceFuture of retail: Hyper convenience, connectivity and personalisation
As we move into the final quarter of 2021 trading, how should retailers be optimising their strategies for the year ahead and where should they be hedging their bets? Yahoo’s Warren Mills gives his take.
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NewsOcado invests £10m in Wayve to drive autonomous delivery innovation
Ocado has unveiled a partnership and £10m investment into autonomous mobility start-up Wayve, which will focus on bringing automation to the last mile for the etailer and its international grocery partners.
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Retail VoiceNow is the time for retailers to make the lucrative move into media
Retail media is the logical step for companies looking to reach the next level, says Babs Kehinde, senior director of publisher development at PubMatic.
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Retail VoiceBrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.