All Technology articles – Page 330
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OpinionRetail surgery: Ensuring CCTV evidence can be used in court
We have CCTV in our stores and use it to detect theft. How can we ensure that the evidence we collect can be used in court?
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OpinionRetail can close the online divide
We need to start a wide-ranging national effort to ensure that as many people as possible are brought into the digital world.
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NewsCo-op overhauls IT in Somerfield integration
Co-operative Group is to spend £25m on a project to fully integrate the Somerfield business, including major IT system changes.
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Analysis
Retail IT Summit: Retail’s united front
Even in those businesses doing well, IT departments are being asked to do more with less. This year’s Retail IT Summit gave retailers the chance to get together and discuss how they are approaching what they euphemistically describe as a challenge. Joanna Perry reports.
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News
Manufacturers sign to product reviews network
Reevoo has added consumer electronics brands Toshiba, Hotpoint and Sharp to its network of retailers and suppliers who use its service to publish product reviews on their sites.
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OpinionRetail surgery: Voice recognition systems
Customers complain about the voice recognition system they must use to contact our call centre. We introduced it to improve customer experience – where are we going wrong?
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OpinionConsumers go upwardly mobile
Retailers who believe that m-commerce is a long way off should think again with the news that there will be two mobile phone subscriptions for every three people in the world by the end of this year.The announcement, from the International Telecommunication Union (ITU), that there will be 4.6 billion ...
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NewsHalfords mobilises SMS text-and-reserve service
Halfords has launched a text-and-reserve service to add to its multichannel proposition.
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News
Argos system improves store activities
Argos is sending about 40 projects a week to each of its stores for completion using its recently adopted task management system.
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NewsSchuh overhauls website as profits defy market woe
Fashion footwear retailer Schuh is to relaunch its website next month after outperforming the market with a 21% leap in EBITDA for the year to March.
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OpinionRetail IT telling its war stories
At the Retail IT Summit, there has been little talk about technology and much talk about business need, culture, processes and customer demands.
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NewsPhones 4U to replace legacy store systems
Phones 4U has embarked on a major store systems project that will see it replace virtually all its legacy store applications by the middle of 2010.
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News
Women’s chain East upgrades head office IT
Women’s clothing and accessories chain East is to improve its reporting, critical path management, allocation and replenishment processes after upgrading its head office system.
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AnalysisSign of the times: Digital signage
Has digital signage had its day in retail, or do a run of new deals mark a renaissance for this contentious technology?
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AnalysisNo more online excuses?
As etail continues to outpace other markets, retail giants such as Zara and Gap are finally gearing up to take the plunge online. Is there any reason for other laggards not to join them, asks Lisa Berwin
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OpinionSecond chance for internet sales with global ecommerce
The disclosure of the vast sums of money being spent in virtual world Second Life proves the possibilities of the web as a global marketplace for retailers.
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Analysis50 retail websites you have to visit
Whether pure play or multichannel, online retailers have mushroomed and grown in sophistication. But who do the online retail experts rate as the best in class? Retail Week finds out.
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AnalysisVAT’s life: retailers prepare for the rate change
There seems little hope that Alistair Darling will back down on his new year VAT rise. So what do retailers need to think about when preparing for the rate change, asks Joanna Perry
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NewsHouse of Fraser tests high-end security tags
House of Fraser is trialling additional anti-theft technology at three of its higher-risk stores in an attempt to combat shoplifting.
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OpinionRetail demands more online rising stars
At last week’s Retail Week Rising Stars Awards the number of glamorous, successful and technology-savvy ladies in the room showed just how well retail is adapting to ecommerce.