All Technology articles – Page 327
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OpinionRetail surgery: How can I make sure the tills in my stores can cope in the January Sales rush?
How can I make sure the tills in my stores can cope in the January Sales rush?
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AnalysisHow the online revolution transformed retail in a decade
10 years ago Retail Week’s headlines reflected online and value retail being in their infancy. At the start of the next decade, Sara McCorquodale examines what the sector can learn from the last one
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NewsNew Look to widen multichannel services with stores EPoS upgrade
New Look is to replace the EPoS software across its entire store estate this year to introduce multichannel services.
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OpinionThe rules of social engagement
If 2009 was the year that retailers jumped on the Twitter bandwagon, then what will 2010 bring in terms of social media?
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News
Cheques to be phased out by 2018
October 2018 has been set as the date to end cheque payments, but only if an adequate alternative can be found.
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OpinionRetail IT’s New Year spending spree?
Retailers have been making do and mending when it comes to IT systems for the past couple of years. 2010 is likely to be the year when the necessary projects they have been putting off start to see some traction.
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News
90-minute retail delivery service launches online
Ecommerce technology platform firm Shutl has launched a service designed to slash delivery times for online shoppers.
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NewsOasis tests appetite for SMS gift vouchers
Aurora-owned fashion retailer Oasis has launched an SMS gift voucher service to test customers’ appetites for mobile promotions with a view to rolling out the offer to Oasis’ sister fascias.
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AnalysisLoyalty cards: The two-way street of loyalty
A month ago Asda chief operating officer Andy Clarke caused a stir in Retail Week by saying there was no place for loyalty cards in retail. Here, in an extract from his new book, Martin Hayward of Dunnhumby, the company behind Tesco’s successful Clubcard, explains why he believes customer insight ...
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NewsMarks & Spencer casts net wider with YouTube channel
Marks & Spencer launched a dedicated YouTube channel yesterday, offering customers access to Marks & Spencer TV content including cooking demonstrations and documentaries, plus exclusive competitions.
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NewsTill malfunctions hit John Lewis Oxford Street during key trading
Trade at John Lewis’ flagship London Oxford Street store was hit by failures at its tills last week as shoppers flocked to the store in the important Christmas trading period.
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NewsLaithwaites to open Vinopolis flagship
Wine merchant Laithwaites Wine wants to up its brand profile with the opening of a flagship London shop and the relaunch of its website next year.
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OpinionA hangover from Monday’s online retail madness
This Monday was predicted to be the zenith of the Christmas trading peak online, but the take away from 2009 is that retailers must make their own luck online.
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AnalysisA systematic approach to supply chains
The majority of retailers have tried to improve their supply chain operations in the past year. Joanna Perry finds how IT has been assisting them.
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NewsArgos uses voice direction tool for store deliveries
Argos hopes to improve efficiencies by rolling out a voice-directed put-away system to its entire estate following a successful trial.
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NewsBlacks backs online feedback system
Blacks Leisure is to expand its online customer feedback system after a trial ran in two thirds of its Blacks and Millets stores.
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AnalysisMaking your customers the boss of your business
Customer relationship management should focus on putting existing customers at the heart of your business, finds Sara McCorquodale at a Retail Week roundtable debate with top retailers.
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NewsHow retailers geared up for ‘Cyber Monday’ charge
December 7 was forecast to be the biggest day for retailers online for Christmas shopping, according to leading trade body IMRG.
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OpinionRetail surgery: Competitive voucher codes
Why aren’t the voucher codes we send out being used as much as the ones our competitors create?
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NewsThorntons stock control system eases wastage
Thorntons has cut discounts and wastage in its stores significantly after introducing a store replenishment system from Aldata.