By Gemma Goldfingle, Charlotte Tatham2018-09-13T13:14:00+01:00
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech with brilliant staff.
It’s fair to say things have changed a little at Argos since its digital director Mark Steel joined the business more than 20 years ago.
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
Tech. 2018 has explored some of the biggest retail issues of the moment. Here we dig into some of the highlights of day two.