My now husband bought a Ted Baker shirt online. This wasn’t any Ted Baker shirt, this was the Ted Baker shirt he planned to get married in.
Said shirt was meant to arrive on a Tuesday, a week before we flew off to Italy to get hitched.
We knew there was a chance we wouldn’t be there when the parcel arrived; however, we had a few days leeway if the dreaded ‘sorry we missed you’ card landed on the doormat.
If the worse came to the worst, we live just five minutes away from our local sorting office; we could pick it up there.
That fateful Tuesday evening we did indeed arrive home to the dreaded card, but instead of informing us the courier would try again tomorrow or we could collect it at our sorting office, we were told that as we were not home to sign for it, the shirt had been returned to sender.
This was not a nominated-day delivery. How many people do Ted Baker and their chosen courier think are waiting in on Tuesday mornings on the off chance of a delivery?
And just how many refunds are Ted Baker making because of their courier’s ‘try once and return to sender’ policy?
After two fairly unhelpful calls to customer services, my fiancé was forced to buy a replacement shirt on our local high street. It’s a safe bet he won’t be shopping with Ted Baker online anytime soon.
It shows the importance of that old adage – if at first you don’t succeed, try, try again.