When Britain went into lockdown at the end of March and the shutters were drawn down on almost all shops, many retailers were left reliant on a single trading lifeline – their online operations.
Attention switched from stores to distribution centres and the staff there replaced their shopfloor counterparts on the consumer frontline.
But the wider disruption brought by coronavirus was accompanied by unrest in many distribution centres as unions representing workers confronted management over health and safety measures in place during the pandemic.
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