Watch the second in a three-part series, as Retail Week finds out from John Lewis and DHL why two-man delivery is crucial.
Big-ticket items, such as a three-piece suite or a flat-pack double bed, are notoriously difficult to deliver.
Consumers can’t pick up their purchase from a click-and-collect location, nor can a friendly neighbour take the item into their home.
Not only that, but customers are increasingly coming to demand a higher level of customer service, with assembly and installation expected as part of the price they pay for delivery.
As a result, two-man delivery has become a key customer experience battleground for retailers.
Described by the experts as the ultimate game changer in big-ticket fulfilment, two-man delivery enables retailers to provide bulky and awkward items to customers on time, securely and with minimal fuss.
“Two-man delivery enables retailers to provide bulky and awkward items to customers on time, securely and with minimal fuss”
In this Retail Week vodcast, in association with DHL, you can find out about best practice around two-man delivery, what the challenges are and how to overcome them, and what offering the service could mean for your business.
Make sure you stay ahead of one of the biggest differentiators in home delivery and take advantage of this new revenue driver by watching the vodcast.
Click here to watch the full vodcast and see a short two-minute teaser version below.