Retailers’ promised delivery time is longer than ever before this year, which could derail shoppers receiving online orders ahead of Christmas.
On average, retailers are quoting a six-day delivery period this year, compared with five days in 2019 and four days in 2018, Accenture found after placing online orders with 52 retailers on November 30.
This comes as last-minute shoppers in London and the Southeast have to rely solely on online to deliver Christmas orders following the closure of ‘non-essential’ shops after the regions were plunged into tier four this weekend.
Capacity in the UK’s delivery network was already stretched and struggling to cope with soaring online sales. Ecommerce trade body IMRG reported that sales had surged 50% year on year in the first week of December.
Please sign in now if you have a subscription or are already registered with us.
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.