All Social media articles – Page 30
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OpinionTwitter success measured using Engagement Index
Most retailers will have a customer relationship management strategy in place already, but for many this doesn’t extend to social media.
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OpinionRetail must return to first principles
Being of a certain age I am increasingly conscious of the way in which time appears to accelerate rather than remain a constant.
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OpinionInstagram: How can retailers use the platform?
The news this month that Facebook has bought the Instagram platform for $1bn may have come as a surprise to some people.
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OpinionRetail surgery: How can I combine a customer database and social media?
We have an existing customer database and we are very active on social media. How do we combine the two for greater effect?
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AnalysisCampaign of the week: Harrods Pinterest
Pinterest is a comparatively new platform for retailers to try, and Harrods is one of the first UK brands to do something interesting with it.
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OpinionOcado launches tie up with BBC Good Food
Online grocer Ocado has launched an innovative tie-up with cookery site BBC Good Food which enables customers to buy the ingredients needed to prepare recipes from the site.
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AnalysisThe store assistant of the future
As retail changes, the role of the store assistant is evolving too. What skills will be needed in this new environment, asks Rebecca Thomson.
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OpinionIs your brand social or antisocial?
It would appear that many health clubs fall into the latter. If that were not the case, then when a customer chooses to leave, they wouldn’t bombard them with a plethora of calls and emails that have an increasingly threatening tone.
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AnalysisDaily deal sites: Can Groupon and LivingSocial help retail sales?
The popularity of daily deals websites has soared since they hit the UK just a few years ago, but multiples are still shy of the benefits. Charlotte Hardie finds out if they are missing a trick.
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AnalysisCampaign of the week: Tesco F&F, Quality you can feel
Tesco hasn’t had the easiest time of it in the clothing market over the past few months and its new advert is part of its reinvigoration of the F&F brand.
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Opinion'Omnichannel' is the new buzzword
My first ever visit to The Cloud Retail Week Conference a fortnight ago proved to be something of a revelation.
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AnalysisPinterest: How can retailers harness the newest social network?
Pinterest is the first social network that appears to have the potential to directly drive sales, but retailers will need to know how to harness its users’ creative urges, says Rebecca Thomson.
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AnalysisCampaign of the week: B&Q You can do it too
B&Q’s spring/summer campaign continues its shift towards a more emotive form of advertising, focusing on the emotional aspects of home improvement as opposed to the functional price-led approach it used to rely on.
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News
Lowe’s uses Vitrue to link Pinterest and Facebook pages
Lowe’s has linked its Pinterest presence to its Facebook page through a new tool from social marketing firm Vitrue, it has been reported.A custom Pinterest tab on the Lowe’s Facebook page automatically pulls content and activity from its Pinterest site.Fans can see the home improvement chain’s various Pinterest boards, become ...
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NewsB&Q launches female focussed ad campaign
DIY retailer B&Q is to launch a new spring summer ad campaign aimed at “inspiring the nation with confidence to improve their homes and gardens”.
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OpinionTechnology and retail: Exciting times ahead
Vince Russell took over as Managing Director of The Cloud in 2011 following the acquisition of the business by BSkyB.
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AnalysisThe IT director’s changing role
As technology creeps into every aspect of modern retailing, the role of the IT team has grown. Alison Clements considers how IT management should be structured in order to get the best results.
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AnalysisMultichannel directors: Driving a retail revolution
The rise of multichannel signals a seismic shift in retailing, and the directors leading the change are ever more prominent.
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OpinionRetailers need to be adaptable
David Wild is chief executive of Halfords. Prior to this role, David worked at Walmart where he was Senior Vice President of New Business Development in San Francisco.
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OpinionTesco launches virtual changing room app
Victoria is online editor at Retail Week. She covers e-commerce, m-commerce, technology and social media.