All Royal Mail articles – Page 8
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AnalysisOn the road to success
It’s taken a while, but retailers are finally making big strides in improving delivery services. Charlotte Hardie considers the change in consumer demands, and outlines some of the recent innovations.
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NewsJohn Lewis hires former Kingfisher finance boss
John Lewis Partnership has hired Lloyds Banking Group’s retail head as its group finance director.
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NewsOffice posts strong like-for-likes
Young fashion footwear retailer Office has posted soaring like-for-likes of 26% across the five weeks to December 3.
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AnalysisPromotional coupons: What do retailers need to know?
The economic downturn and Tesco’s underwhelming Christmas results in particular have highlighted customers’ desire for vouchers.
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NewsPost-sales service vital for multichannel offer
As multichannel sales continue to rise, retailers aim to make customer experience and service consistent across all channels.
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AnalysisTime to bring delivery home
Retailers can sometimes struggle with carrier reliability. Alison Clements considers whether delivery in-house rather than using a courier is a more reliable option.
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AnalysisOnline fulfilment
Amazon’s launch of collection lockers reflects the growing recognition that better fulfilment is crucial for the future of online retailing
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GalleryIn pictures: The Retail Week Supply Chain Awards
Judged by the industry’s leading experts, these new awards are dedicated to the retail supply chain network, but who was nominated and which companies snagged the top prizes?
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NewsAllan Leighton confirmed as Peacocks chairman
Peacocks, the value chain, has confirmed that it has appointed former Asda chief executive Allan Leighton as chairman.
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OpinionRetail surgery: Do the benefits of offering free returns outweigh the costs?
Do the benefits of offering free returns outweigh the costs?
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NewsPeacocks calls on Leighton
Former Asda chief executive Allan Leighton in frame to become chairman of value fashion group.
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AnalysisWeb sales to be a cracker this Christmas
With an increasing number of people shopping online, Gemma Goldfingle looks at how retailers are harnessing the web to boost seasonal sales
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NewsRoyal Mail trials evening delivery for online shoppers
Royal Mail is trialling evening deliveries in a move aimed at offering consumers more delivery options for goods bought online.
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AnalysisBringing it all back home
The latest fulfilment services are diverse, from same-day delivery to having an order delivered to another retailer’s store for collection. Liz Morrell investigates the future of home delivery
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AnalysisOnline delivery options
Online customers expect a first-class delivery service and many won’t spend without one. So what are retailers doing to satisfy shoppers?
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GalleryStanley Gibbons: Stamp of authority
A revamp of stamp retailer Stanley Gibbons’ London flagship creates a modern space for a slightly old-fashioned pastime. John Ryan learns what the new-look store offers the 21st century collector
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OpinionRetail surgery: We’ve heard retailers are claiming back VAT on their delivery contracts. Why is this and can we do it, too?
We’ve heard retailers are claiming back VAT on their delivery contracts. Why is this and can we do it, too?
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Opinion
A right shoeing
It’s not fair to judge WH Smith on the views of 171 shoppers, but Which would probably have got the same result if it had surveyed 10 times as many people.