Retail Voice – Page 21
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Retail Voice
Three new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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Retail Voice
Christmas trading will be tricky, but opportunities abound
With Christmas trading now under way, PwC’s Lisa Hooker details her predictions of this year’s consumer shopping trends.
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Retail Voice
Customer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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Retail Voice
How to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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Retail Voice
Upskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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Retail Voice
What is ‘purpose’ and is it worth it?
The dictionary definition of ‘purpose’ reads: ‘The reason for which something is done or created, or for which something exists.’
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Retail Voice
Customers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
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Retail Voice
Six ways retailers can thrive on disruption
Retail businesses have always had to deal with flux, but the disruptive nature of change today demands new approaches
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Retail Voice
How to meet consumers’ multichannel expectations
As shopping preferences move between online and offline towards a mixture of both, JRNI’s John Federman details the best in-store practices to attract the multichannel customer.
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Retail Voice
MagentoLive: three big trends that caught our attention
Last month, Isobar spent a couple of days rubbing shoulders with brands and retailers alike at Magento’s 2019 European event and returned with these key learnings.
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Retail Voice
Why standing out in ecommerce is the key to survival
To compete effectively in online retail businesses need to think differently in order to accelerate their digital evolution.
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Retail Voice
Why sustainability is vital for retail competitiveness
With retail’s environmental impact front of mind for consumers and retailers alike, Accenture’s Siobhán Géhin explains why a circular business strategy is key to staying competitive.
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Retail Voice
Smart deliveries: how data will drive CX
With today’s focus on the power of data to transform retail, delivery is one of the key areas for winning competitive advantage and customer hearts and minds.
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Retail Voice
How to protect against changing online fraud practices
As online payment fraud becomes an increasing problem for retailers, Forter explains how best to safeguard customer accounts.
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Retail Voice
Why creating communities around shopping centres is good business
Shopping centres wishing to become retail destinations need to capitalise on surrounding land, says intu
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Retail Voice
Digital pureplay retailers lead in global commerce
The very best in international retail are digital natives who are using innovative technology and speedy fulfilment to win new customers globally
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Retail Voice
Providing a multi-sensory experience for your multichannel consumer
How retailers can use events and appointments to optimise the in-store experience
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Retail Voice
How retailers can prepare for Industry 4.0
As we advance into the fourth industrial revolution, knowing how to take advantage of new technology will be key
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Retail Voice
The 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market
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Retail Voice
How to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback