Just walk through any shopping centre or high street. The seismic change in the way people shop, with an ever-increasing proportion of sales shifting to online, has been compounded by consumer uncertainty as the Brexit process drags on.

Certainly, the past 12 months have been the toughest I can remember in my 38 years in the retail business. It’s been really difficult out there, and if I’m totally honest, we’ve not always helped ourselves at Ann Summers with a few own goals.

The good news is we’ve brought in some amazing talent – almost an entirely new senior management team – and I’m confident we are on our way back after this difficult year.