Life after Covid: John Lewis, Asda and Ikea on retail’s post-pandemic priorities

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From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.

The last 12 months have upended normality for everyone, and retail has been no exception. The UK’s biggest private-sector employer has had to contend with closures of stores deemed ‘non-essential’, a swing to online shopping and shifting consumer priorities around what they want to buy and why.

But how has the last year changed retail leaders’ priorities, where they are investing and how they are measuring success?

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