It took a global pandemic to prompt society to reflect on the importance of work performed not only by healthcare and home care providers, but by delivery drivers, grocery store employees and other critical but modestly paid workers.
So dominant is the premise of a market-driven economy that it had become difficult to distinguish the wage we make from the value of our contribution. For a fleeting moment in March last year, we came to appreciate the practical and even the moral importance of basic jobs.
Speaking to many large companies in retail, leisure and other distributed service sectors, I have heard universally that engagement as measured by employee surveys saw a big jump a year ago.
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