Michael Jary
Michael Jary is a Partner at OC&C Strategy Consultants
OpinionOpinion: Nine reasons why you are not really a digital retailer
In all the retail digital transformations I’ve been involved in over the past two decades, a simple truth has emerged.
- Opinion
Opinion: Are retailers ready for the new consumer ecosystem?
Many commentators, myself included, have shared their thoughts on retail-week.com on “the future of retail”. We all conclude that retail is undergoing rapid transformation. And yet, we have all missed the point.
- Opinion
Fairtrade ensures supply security, as well as morality
The aroma of a coffee plantation in full bloom is sweetly intoxicating. Jinaldo encouraged me to sniff the white flowers on the tall, delicate trees and compare their complex bouquets.
- Opinion
Retailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
- Opinion
Opinion: Improving is not winning in retail
The roll call of failed or struggling retailers is growing: Toys R Us, Maplin, Poundworld, Carpetright, Mothercare, House of Fraser.
- Opinion
Follow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
- Opinion
The future of retail? You ain’t seen nothing yet
It’s difficult to predict what the retail landscape will look like in the next decade. One thing’s for sure – it will be altered beyond recognition.
- Opinion
Opinion: The grocery market is not Amazon's true target
Most commentators have portrayed Amazon’s acquisition of Whole Foods as a drawing of the battle lines in the grocery market.
- Opinion
Opinion: Quest for frictionless shopping misses a trick
Current wisdom has it that retailers must smooth away ‘friction’ from the shopping journey.
- Opinion
Opinion: Time to rethink strategic planning
In retail, strategic planning used to be simple, but today there are a multitude of options to assess in order to become, and remain, successful.
- Analysis
Opinion: There’s never been a better time to open retail space
Space is big, as The Hitchhiker’s Guide to the Galaxy accurately noted.
- Opinion
Opinion: The armchair statistician knows nothing of diversity in the UK
How did we, including politicians, pollsters, betting markets and pundits, misread the mood of the nation so spectacularly when it comes to Brexit?
- Opinion
Opinion: Why retailers are choosing to own more of the process, not less
For a brief while the capital-light Uber model was touted as the “future of everything”.
- Opinion
Opinion: Retail’s productivity conundrum is as pressing as ever
Christmas brought a continued acceleration of online migration: not perhaps an inflection point, but certainly a quickening of pace.
- Analysis
Opinion: Multichannel retailers need to play the specialists at their own game
Investors seem to believe the advantages of growth, and ability to convert that growth into profit, lie with monochannel retailers.
- Analysis
The rise of virtual assistants may end the need for online searches
“Can I say what it’s about?” If you’ve ever had difficulty getting through a protective secretary, just imagine all your customers having one.
- Opinion
What retailers can learn from Benedict Cumberbatch’s Hamlet controversy
To read the commentary on Benedict Cumberbatch’s Hamlet would lead one to assume that a failure of epic proportions is unfolding.
- Opinion
Comment: Living wage means retailers must create value from their people
Analysis of the Budget’s ‘living wage’, which will rise to over £9 by 2020, has focused on the cost to retailers.
- Opinion
Comment: British etailers are clicking with overseas shoppers
The rewards of breaking into overseas markets online are huge and some British etailers are leading the way in showing how it is done.
- Opinion
Election poll fiasco highlights dangers of forecasting consumer behaviour
The general election poll fiasco demonstrates that retailers should be wary of research that claims to forecast how consumers will behave.
