All People in retail articles
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AnalysisIkea bosses set out plans for ‘seamless’ secondhand marketplace
Buying second hand has become a viable option for more and more consumers over the past few years, helped by the popularity of platforms such as eBay, Vinted, and Back Market.
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a team’s control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In today’s retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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NewsCurrys promotes from within for chief people officer
Currys has promoted Caroline Hirst to be its new chief people officer.
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InterviewQ&A: Holland & Barrett sustainability and impact director on progress, areas of improvement, and future ambitions
Holland & Barrett, like many other retailers, has been on a journey to make improvements to its sustainability strategy and set targets to meet.
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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InterviewMountain Warehouse boss Mark Neale’s role may be changing, but his mindset won’t be
Mark Neale – now executive chair after stepping back from the day-to-day running in the summer – gives a deceptively simple summary of how Mountain Warehouse was built
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AnalysisRetail 100: All change at the top
Last week we published the 21st edition of our annual Retail 100, a rundown of the most powerful people in the industry. Retail Week takes a look beyond the names to see what the list shows about the current state of the industry.
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FeatureRetail 100 2026 – the industry’s most influential leaders
Discover the 100 power players making the biggest impact in UK retail and see how influence has shifted within the industry
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FeatureHuman resources – How AI has transformed retail work
AI is now well and truly embedded into the way businesses operate, with the use of generative, agentic and AI assistants growing at pace – and human resources is a department where interest is growing.
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InterviewQ&A: THG Ingenuity CTO on Google partnership and preparing retailers for peak
It’s been a busy time for THG Ingenuity following its demerger from THG Plc last year.
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AnalysisWhy eBay is setting its sights on live shopping as a growth lever
This year has certainly been one to remember for the 30-year old eBay. In February, it was revealed that eBay would purchase secondhand fashion platform Depop for $1.2bn, but the acquisition was only completed at the end of July after the Competition and Markets Authority (CMA) gave the deal the green light.
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InterviewQ&A: Snap head of retail on new innovations and how Gen Z likes to shop
A recent report from Snapchat, Portas and YouGov dubbed “The Memento Generation” revealed some interesting insights into how Gen Z likes to shop.
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InterviewQ&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Adyen’s global vice president of retail, Holly Worst, discusses the evolution of payments, the pain points for shoppers, agentic commerce, and fraudulent transactions.
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InterviewQ&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.
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InterviewLush retail boss on being ‘fiercely committed’ to its values and genuine customer connections
Kasey Swithenbank speaks to Retail Week about Lush’s unapologetic values and evolution that have seen it grow to over 100 stores in the UK.
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InterviewQ&A: TikTok retail director Paul Mears on leveraging AI and preparing brands for peak
While we might only be halfway through the year and the country is experiencing a heatwave, retailers are sorting out plans for peak trading.
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NewsPrimark appoints former Ikea parent group exec as new chief financial officer
Primark has appointed Lucy Slinger, formerly of Ikea’s parent company Ingka Group, as its new chief financial officer.
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NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.