All People in retail articles
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Retail Voice
Uncovering five characteristics of high-performing retail CEOs
From being accountable and prioritising support to communicating efficiently and frequently, Spencer Stuart’s Sally Elliot and Susan Hart reveal five personality traits the best bosses across the sector share
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Interview
Q&A: Mercato Metropolitano MD on becoming a new high street anchor
On the day that Mercato Metropolitano opened its long-awaited fourth London store in Ilford, managing director Luke Jenkins sat down with Retail Week to discuss the long road to opening, the future of the market hall format and taking Mercato outside of London.
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Interview
Q&A: AO’s director of brand on how it gained 600,000 customers in a year
As AO continues to make waves in the electronics sector, Retail Week speaks to director of brand Arafa Heneghan on the importance of consistency across the brand to grow and maintain customers.
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Interview
Q&A: Amazon VP on bringing Just Walk Out tech to stores and arenas worldwide
As Amazon’s Just Walk Out technology is implemented in London’s O2 Arena, Retail Week speaks to vice president Jon Jenkins about leveraging the revolutionary tech across more third-party locations.
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Analysis
Top heavy: Have retail c-suites become too bloated?
New additions to the boardroom can bring in much-needed skills, but too many around the table can slow down decision making. Is having a supersized c-suite a move in the right direction for retail?
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Retail Voice
Unleashing AI into your business in three steps
Generative AI is fundamentally changing how retailers operate, supercharging productivity levels and providing a conversational holistic experience for their customers. Microsoft and Cognizant reveal the first three moves firms can take to maximise on AI
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Interview
Advertise, entertain, sell: The many ways TikTok is providing opportunities for retailers
With more and more sellers leveraging social platforms, Retail Week sits down with Paul Mears, TikTok group vertical director of retail and ecommerce, to discuss the myriad opportunities for retailers.
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Retail Voice
The four hottest trends at World Retail Congress 2024
The theme of this year’s World Retail Congress was high-performance retail. Spencer Stuart asked its global retail team what topics were most pervasive during the conference and what they mean for retail leaders
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News
Dr Martens CEO to depart and warns of ‘worst case’ 2025 scenario
Dr Martens said there was a “range of potential outcomes” for FY25 – including a potential “worst case scenario” if sales in the US flounder.
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Analysis
How Currys became one of the UK’s most productive retailers
Currys has leapfrogged into the top five in a ranking of The UK’s Top 30 Most Productive Retailers, according to new exclusive data.
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Retail Voice
The cost of ignoring workplace wellbeing
It’s time to celebrate the retailers who take as much interest in their wellbeing data as their financial results, believes the Retail Trust’s Chris Brook-Carter.
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Analysis
Future Leaders 2024: Meet UK retail’s 30 CEOs in waiting
Senior executives from Asda, Superdrug, Frasers, John Lewis, Sainsbury’s and Marks & Spencer are among the 30 names tipped to lead the country’s biggest retailers in years to come, according to Retail Week’s annual index
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Analysis
LIVE 2024: Catch up on the can’t-miss stories, quotes, stats and videos
Catch up on two days of unmissable content and insight from LIVE 2024 – where the brightest and most curious minds across retail and FMCG talk openly about the things that matter.
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Analysis
Tech List 2024 in numbers: Who are the world’s digital commerce leaders?
Retail Week’s annual celebration of the 50 global tech leaders driving retail innovation is back. From start-ups to brands and collaborators, The Tech List celebrates the individuals powering digital transformation across the industry
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Analysis
Tech List 2024: What makes Cider, Zalando, Facewatch and TikTok leaders so inspiring?
Retail Week’s definitive annual index of the people powering tech transformation at 50 influential businesses has been published. We look at what retailers can learn from four of the individuals celebrated in The Tech List
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News
Marks & Spencer unveils ‘biggest ever’ investment in staff pay
Marks & Spencer is investing £89m into retail staff pay – the largest sum it has ever devoted to colleagues.
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Retail Voice
How retailers are using AI to raise revenue
The current use of AI in retail is the tip of the iceberg, and we are only starting to see how the technology can serve and transform the sector. Microsoft’s Olaf Akkerman explores how AI is being applied across the industry and what could come next
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News
Entertainer CEO and Mary Portas top retail names in new year honours
Entertainer CEO and former John Lewis director Andrew Murphy and retail expert Mary Portas are among the industry names recognised in the new year honours list.
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Retail Voice
Respect Retail: Why police need to take reports of abuse more seriously
Want to know why the Retail Trust’s Respect Retail campaign is calling for urgent and collective action against customer abuse? Chris Brook-Carter explains.