All People in retail articles
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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AnalysisExclusive: 500 UK store staff on the realities of working in retail
Retail Week’s Talking Shop report 2026 – now in its third year – reveals a workforce optimistic about the future yet still grappling with career doubts, communication gaps, and mounting operational pressures. Discover more in our preview.
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NewsShein founder praises Chinese origins for success
The founder of fast-fashion giant Shein has praised the brand’s Chinese roots in a rare public appearance this week.
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InterviewQ&A: HMV MD Phil Halliday on European ambitions and further UK plans
HMV has had one hell of a comeback story, evident through the reopening of its Oxford Street store in 2023, which was met with huge excitement from press, pop culture fans, and shoppers.
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NewsAsda Opticians makes two leadership appointments amid investment programme
Asda Opticians has appointed two new senior leaders and announced its £2.5m investment programme as part of its 2026 strategy.
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DataRanking: the retailers with the happiest workforces in the UK
New data has revealed the companies with the happiest workforces, according to participants in WorkL’s Happy at Work Test employee survey.
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InterviewQ&A: Music Magpie founder talks AO acquisition and ‘spectacular’ Timpson partnership
Online consumer electronics retailer Music Magpie has been busy in recent years.
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InterviewQ&A: Miniso chief operating officer on the retailer’s limitless UK ambitions
Value lifestyle retailer Miniso has been popping up all over the country in the past couple of years, with store presence on high streets and in prominent shopping centres such as the two Westfields in London, Bluewater in Kent, Trafford Centre in Manchester, and Princes Street in Edinburgh.
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InterviewQ&A: Greggs boss discusses recent successes, the consumer environment, and weight loss jabs
Greggs reported its fourth quarter and full year results for the 52 weeks to December 27 this morning, with year-on-year sales growing 6.8% to £2.2bn.
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InterviewQ&A: Trinny London MD on omnichannel, personalisation and Christmas
While Trinny London is not even a decade old, the beauty retailer has gone from being makeup-focused and digital first, to now focusing on omnichannel with its flagship London store and personalised services.
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FeatureFuture Leaders 2025 - Who will be the CEOs of the future?
Meet 20 of UK retail’s most promising leaders-in-waiting. Every individual on our list has the talent, drive and passion to make it to the top, and they’re going to need it if they want to succeed in an industry dominated by crushing government regulation, devastating cyberattacks, harrowing tales of abuse from the shop floor and more. Here are British retail’s future chief executives, but who would want to be one?
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InterviewInterview: Rixo co-founder Henrietta Rix on keeping mass market at arm’s length
As the brand celebrates a decade of success, Rixo co-founder Henrietta Rix tells Retail Week how they built the brand without third-party investment and why mass appeal isn’t in the fashion label’s DNA
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AnalysisRetail 2026: 10% of retail leaders say they’re shrinking store teams in 2026
Interviews with 45 retail leaders reveal that 10% are looking to cut the size of their store teams in 2026. This was one of a series of revealing findings from Retail Week’s latest Retail 2026 report. Download here
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AnalysisRetail 2026: 45 retail leaders reveal strategies for year ahead
Forty-five retail leaders from brands including Asda, Fortnum & Mason, Matalan, Morrisons, and THG have spoken exclusively with Retail Week for its annual report – Retail 2026. Access it here for free
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InterviewQ&A: Next CEO Lord Wolfson on navigating an ‘anaemic’ economic outlook
Next shares fell this morning as the retail bellwether cautioned that the UK economy is set for “anaemic” growth in the coming months.
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InterviewQ&A: GHD co-founder on continuing a haircare legacy with the creation of Cloud Nine
Establishing an iconic hair straightener brand is no mean feat, let alone creating two successful brands.
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InterviewQ&A: Holland & Barrett beauty director on the retailer’s revamped beauty offering
High street staple Holland & Barrett has made no secret of its ongoing transformation, which has seen a revamp of its store estate, online presence, a new personalised app, and its experience store in Cardiff.
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InterviewQ&A: D Louise founder Olivia Jenkins on being more than just another jewellery brand
UK-based jewellery brand D Louise has seen a lot of change and growth since its inception in early 2021.
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DataData: Retail worker wellbeing slides after ‘Awful April’
Since April, worker satisfaction has declined across all 15 measures that the Retail Trust uses to gauge employee wellbeing and happiness at work.
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InterviewQ&A: Ella & Jo founders discuss brand purpose, working with retailers, and new markets
Irish skin care brand Ella & Jo was founded in 2017 by a makeup artist and skin therapist to offer everyday skincare with visible results for busy people.