All PayPal articles
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DataRanking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
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NewsDebenhams Group launches AI-driven shopping checkout on Facebook and Instagram
Debenhams Group has enabled AI-driven in-app checkout on Meta, allowing US customers of its fashion brands to check out directly through Facebook and Instagram.
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AnalysisAI agents and assistants: Which retailers are using them for customers and colleagues?
AI is being utilised across all functions in retail, including for marketing, forecasting, commerce, and supply chain.
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Chart of the WeekCharts of the Week: OpenAI drops Instant Checkout, what does that mean?
Surprising news on AI-shopping emerged earlier this month when it was reported that OpenAI was scaling back support for shopping within ChatGPT.
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NewsVisa tests out AI agent purchases
The global payments provider is launching a new trial involving leading UK banks, testing out how AI shopping agents could make purchases on behalf of consumers
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AnalysisAgentic commerce: Which retailers are embracing this new way of shopping?
More retailers are embracing a new way of shopping by letting AI agents browse, search, recommend, and purchase on behalf of the shopper â known as agentic commerce.
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AnalysisPartnership update: Argosâ marketplace venture, Temuâs test and inspection services collaboration, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsDebenhams teams up with PayPal for AI-driven shopping
Debenhams Group has teamed up with PayPal to deliver an AI-driven shopping experience within the payment providerâs platform.
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AnalysisCross-border commerce: The who, what, where of international spend
UK businesses are increasingly capitalising on international markets to help bolster sales and drive growth, but where do the greatest opportunities lie? Here we explore how retailers are tapping into the growing overseas opportunity
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AnalysisPartnership update: White Companyâs 24-hour pyjama delivery, Waitroseâs invisible delivery tags, and more
Welcome to Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsTopshop to take part in worldâs first AI-driven catwalk
Topshop is set to take part in the worldâs first AI-driven shoppable catwalk next year in an event that promises to set âa new global benchmark for fashion experiencesâ.
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AnalysisAI shopping is good â what does that mean for retailers?
OpenAI is reportedly planning to integrate checkout into the ChatGPT shopping tool. Whether this happens or not, the move by various large language model (LLM) providers to push into product discovery is massive news for retailers.
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Supplier InsightHow retailers can maximise brand loyalty in 2025
Post-purchase communications can significantly impact brand loyalty. Here we explore the channels and marketing strategies helping retailers to maximise retention*
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DataUK festive spending on buy now, pay later hit a record this year
One of the key figures coming out of the record UK online Christmas spending released earlier this week by Adobe Analytics was that 13.9% or ÂŁ3.6bn of payments came through buy now, pay later providers
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AnalysisThree strategies retailers can learn from the UKâs most innovative grocers
As the grocers employ increasingly innovative strategies in the fight for market share, there are crucial lessons wider retail must learn from their wins, and losses, to inform their own plans for 2025
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Retail Navigator AnalysisHomebase (Strategy)
Homebase collapses into administration, with up to 70 stores acquired by CDS Superstores, owner of The Range. CDS Superstores group chief executive Alex Simpkin said the group will âcontinue to invest in the Homebase brandâ.
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Supplier InsightHow retailers are harnessing AI-powered personalisation
Personalisation has become far more than targeted emails and discounts, now utilising AI to enhance customer experiences and drive operational efficiencies. Here we explore the trends driving AI-powered personalisation in 2025
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AnalysisRevealed: The UKâs top grocery innovators and whatâs key to their success
As the most competitive retail sector in the UK, nothing comes easy for the grocers, making innovation and transformation an essential part of supermarket strategies as they fight for share of wallet.
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Report StoreGrocery Innovators
Innovation and transformation are essential parts of supermarket strategies
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Retail Navigator AnalysiseBay (Strategy)
eBay UK removes seller fees across nearly all its categories, âdesigned to give buyers access to greater breadth and depth of inventory while creating a simplified and streamlined experience for sellers.â