Close menu
- Home
- Topics
-
Companies
- Back to parent navigation item
- Companies
- Full A-Z list of retail companies
- ABC
- DEF
- GHI
- JKL
- MNO
- PQR
- STU
- VWX
- YZ
-
Featured companies:
- Back to parent navigation item
- Featured companies:
- Amazon
- Dixons Carphone
- John Lewis
- Marks & Spencer
- Sainsbury's
- Tesco
- Abercrombie & Fitch
- Aldi
- Allbeauty
- Alibaba
- AllSaints
- Amara
- Amazon
- Ann Summers
- Anthropologie
- AO.com
- Apple
- Arcadia
- Argos
- Asda
- Asos
- B & M
- B & Q
- Bathstore
- Beales
- Better Bathrooms
- BHS
- Birchbox
- Blacks
- Blue Inc
- Boden
- The Body Shop
- Bonmarche
- Boohoo
- Booker
- Booths
- Boots
- Boux Avenue
- BrandAlley
- Bravissimo
- BrightHouse
- Bunnings
- Burberry
- Card Factory
- Carpetright
- Carphone Warehouse
- Carrefour
- Cath Kidston
- Charles Tyrwhitt
- Childrensalon
- Claire's
- Clintons
- Clarks
- Coast
- Co-operative Group
- Crew Clothing
- Currys PC World
- Debenhams
- Deliveroo
- DFS
- Dixons Carphone
- Dobbies Garden Centres
- Dreams
- Dune
- Dunelm
- Ebay
- Edinburgh Woollen Mill
- The Entertainer
- Evans Cycles
- Eve Sleep
- Farfetch
- Fat Face
- Feelunique
- Fenwick
- Findel
- Finery
- Flying Tiger Copenhagen
- Footasylum
- Fortnum & Mason
- French Connection
- Furniture Village
- Game
- Gap
- Go Outdoors
- Green Man Gaming
- Greggs
- H & M
- Halfords
- Hamleys
- Harrods
- Harvey Nichols
- HMV
- Hobbs
- Hobbycraft
- Holland & Barrett
- Home Bargains
- Homebase
- Hotel Chocolat
- Houseology
- House of Fraser
- The Hut Group
- Iceland
- IKEA
- Inditex
- Jack Wills
- Jaeger
- JD.com
- JD Sports
- Jessops
- Jigsaw
- John Lewis
- Joules
- Karen Millen
- Kingfisher
- Kurt Geiger
- Lakeland
- Laura Ashley
- Liberty
- Lidl
- LK Bennett
- LloydsPharmacy
- Loaf
- Lovehoney
- Lush
- Made.com
- Majestic Wine
- Mamas & Papas
- MandM Direct
- Maplin
- Marks & Spencer
- Matalan
- Matchesfashion.com
- McColl's
- Mint Velvet
- Missguided
- Monsoon
- Moonpig
- Morrisons
- Moss Bros
- Mothercare
- Mountain Warehouse
- Mulberry
- N Brown
- New Look
- Next
- Notonthehighstreet
- Oak Furniture Land
- Oasis
- Ocado
- Office
- Office Outlet
- Oliver Bonas
- Outdoor and Cycle Concepts
- Paperchase
- Peacocks
- Pets at Home
- Pets Pyjamas
- Phase Eight
- Poundland
- Poundworld
- Primark
- Quiz
- QVC
- The Range
- Reiss
- Richer Sounds
- River Island
- Robert Dyas
- Ryman
- Sainsbury's
- Schuh
- Screwfix
- Scs
- Secretsales
- Selfridges
- Shoe Zone
- Shop Direct
- SilkFred
- Sofa.com
- Sofology
- Space NK
- Spar
- Sports Direct
- Store Twenty One
- Superdrug
- Superdry
- Sweaty Betty
- Tapi
- Ted Baker
- Tesco
- Thorntons
- TK Maxx
- TM Lewin
- Tofs
- Topps Tiles
- Topshop
- Toys R Us
- Trouva
- Uniqlo
- Urban Outfitters
- Victoria Plum
- Victorian Plumbing
- Waitrose
- Walmart
- Waterstones
- Whistles
- The White Company
- White Stuff
- WHSmith
- Wickes
- Wiggle
- Wilko
- WoolOvers
- The Works
- Wyevale Garden Centres
- Yoox Net-a-Porter
- Yours Clothing
- Zalando
- Zara
- Sectors
- Analysis
- Research
- Data
- Indicator
- Be Inspired
- Video
- Events
Comment: Excellent customer service can never be truly replicated online
By David Atkins2013-04-24T11:00:00
There is still one area in which online retail will never truly be able to reflect the in-store experience, that of customer service.
Subscription content
Please sign in now if you have a subscription
Register to continue reading
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
- 3 free articles a month on Retail-Week.com
- Detailed analysis of current trends and events
- Exclusive newsletters
- In-depth reports, videos, interviews and much more
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.