David Atkins
OpinionOpinion: Retail is in the UK's DNA, be proud of it
There has been a great deal of focus in recent months on the travails of the retail sector.
OpinionOpinion: Why online shopping growth owes a debt to bricks and mortar
New stats regarding online shopping were released last week and, before the ink had dried, headlines were heralding the death of the high street.
OpinionComment: Superb service will set shopping centres apart
Shopping centres need to focus on providing a fantastic experience in order to stave off the challenge of omnichannel retail.
OpinionComment: Technology is the best opportunity we've had to attract shoppers to stores
The structural shift in shopping habits due to of the pace of technological change is an area that shopping centres must address and capitalise on.
OpinionComment: Excellent customer service can never be truly replicated online
There is still one area in which online retail will never truly be able to reflect the in-store experience, that of customer service.