Opinion – Page 56
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OpinionHow to connect with consumers who want to be forgotten
Consumers want to disengage from irrelevant and impersonal communications – the key to keeping their attention is personalisation
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OpinionSingle category or catch-all store – which is better?
Ikea’s new Planning Studio, mainly for kitchen browsers, is a thing of beauty, but are other shoppers being short-changed in the retailer’s rush to please the urban elite?
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OpinionAndy Clarke: Is it fair to besiege Pret over allergens?
As a father myself, my heart goes out to the parents of the young lady who died recently after eating a Pret sandwich.
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OpinionOpinion: How we changed our stores for people with autism
As Autism Hour Week draws to a close, The Entertainer co-founder Catherine Grant reveals why the retailer is backing the initiative.
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OpinionHow artificial intelligence is disrupting retail
The sooner retailers start experimenting with artificial intelligence and learning more about how it can improve their customer experience the better.
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OpinionOpinion: Follow Lewis' lead and pressure MPs on rates
Tesco chief executive Dave Lewis was on the nail when he called this week for radical change to the business rates regime, which is holding back the retail industry’s success.
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OpinionOpinion: Customers will hold irresponsible retailers to account
There is serious commercial and reputational risk to not addressing social responsibility head on. But for most retailers it is frequently treated as a tick-box exercise.
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OpinionIn a tech-led world has retailing really changed?
In order to thrive and not simply survive, retailers must keep a laser-sharp focus on the basics of retailing in their innovation and technology developments.
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OpinionOpinion: N Brown share price rests on transformation
N Brown has the chance to map out further plans for an online-only future when it unveils its interim results next week.
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OpinionOpinion: Lessons for Whole Foods from Planet Organic
Planet Organic, which has just been sold to investor Inverleith, specialises in selling “responsibly produced” provisions where the big food industry plays little part.
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OpinionClive Black: Thai spice sours taste of Tesco's results
Tesco’s interim results brought with them a huge highlight for me – seeing and speaking to Charles Wilson after his treatment for cancer, which meant he had to relinquish the role of CEO of the group’s UK business.
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OpinionOpinion: Jack’s, Aldi, Brexit and the battle of British
Provenance, in particular UK origin, is becoming ever more of a battleground among the big grocers.
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OpinionOpinion: Redefining retail talent for the digital age
Today more than ever, chairs and chief executives are seeking our advice about structuring their organisations to compete in the digital age and what the right leadership model should look like in future.
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OpinionOpinion: Helping founding CEOs give up their 'baby'
The implementation of a chief executive succession plan is tricky in any organisation.
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OpinionHow blockchain can help build trust in a trustless world
Blockchain could be the answer to helping retailers share data with parties who do not fully trust each other, believes Oracle’s innovation strategy director.
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OpinionOpinion: Apps, not in-store screens, are the future
Burberry has just finished a revamp of its global flagship on Regent Street and one thing that is apparent is that much-vaunted tech, trumpeted when the store opened in 2012, has been largely stripped out.
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OpinionOpinion: Partnerships with start-ups are the future of retail
It’s hardly breaking news that large traditional retailers are struggling to keep up with growing transnational corporations.
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OpinionWhy I’m certain department stores have a future
As he unveils his latest store, Debenhams’ chief executive explains why he’s confident in prospects despite tough conditions.
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OpinionOpinion: Customers don't say goodbye when they leave
When customers start spending their money with newer retail firms, they won’t bother to say goodbye to you.
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OpinionThinking smaller is the secret of big-ticket retailing
Habitat has just opened a standalone store in the extension to the Westfield shopping centre in Shepherd’s Bush, its first such branch in a decade.