Opinion – Page 373
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Opinion
Christmas crunch here we come
Now that the August bank holiday is out of the way and a torrid summer, in business terms, is coming to an end, what is the outlook for the sector as the year winds down?The back-to-school offensive is in full swing and Halloween is still to come but, from here ...
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Opinion
Putting Fraser’s house in order
When the long-serving butler was told his services were no longer required at House of Fraser’s Howick Place headquarters, it was clear things would never be the same again.The winds of change have blown ferociously through head office since John King and Don McCarthy took charge following Baugur’s takeover of ...
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Opinion
Morrisons under scrutiny
As Morrions chief executive Marc Bolland approaches his first anniversary, the supermarket's performance will come under closer scrutiny
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Opinion
Does IT matter?
Tasked with writing a column on a weekly basis devoted to the matter of technology in retail, it seems sensible for the first week’s offer to consider whether IT is even important to retailers.Of course, all major retailers need some systems and business process automation in order to function in ...
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Opinion
Less haste, more service
Consider some of the phrases that pass for customer service in the UK. “Thank you” is just basic good manners, but the words are still held up as part of a customer-centric view of retailing. “Have a nice day” is an American import – and one that sits uncomfortably with ...