Opinion – Page 298
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OpinionGetting management succession right
What is unthinkable at John Lewis but almost traditional at Marks & Spencer? The answer is poorly planned management succession, yet succession planning is one of the most important aspects of business management.
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OpinionRetail surgery: How can we introduce a wrapping service to our stores, and should we charge customers to use it?
How can we introduce a wrapping service to our stores, and should we charge customers to use it?
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OpinionRetail surgery: I’ve heard we are liable for claims by staff members for harassment where customers are the ones doing the harassing. Is this true?
I’ve heard we are liable for claims by staff members for harassment where customers are the ones doing the harassing. Is this true?
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OpinionFat chance
As the obesity epidemic grows in this country M&S is now trialling a clothing range for plus-size children. This is a very unsettling sign of our times and questions have been raised whether retailers should be offering such clothing.
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Opinion
A lethal combination
Arnotts’ problems are a reminder that non-food retailers and property development don’t mix
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OpinionIndian take-aways
The Prime Minister has taken a delegation out to India to show off our businesses and culture; but when it comes to retail and technology the ideas flow won’t be all one way.
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Opinion
How the West End was won
Retailers don’t generally like anything which is going to cost them money, but the New West End Company seems to have won them over.
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OpinionAn important Act
As retailers demand more flexible terms, will landlords start questioning the principle of security of tenure?
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OpinionSomething for nothing
A store run by the people for the people has the potential to make a difference
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Opinion
Heart of the high street
Marks & Spencer pulling out of four market towns might not be big news, but try telling that to the people who live in them
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OpinionArmed forces: A talent pool retailers shouldn’t ignore
How do you fancy recruiting from a talented but hugely under-appreciated pool of labour? 20,000 members of the armed forces leave each year and many fail to secure jobs worthy of their skills.
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OpinionA lesson in teamwork
England’s failure shows why working and training together is key to success, says Lord Kirkham
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OpinionA sobering lesson for Ocado’s founders
Well, they got it away, but there won’t have been too many champagne corks being popped in Ocado’s Hatfield headquarters on Wednesday morning.
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OpinionDebenhams feels the love
Department store Debenhams took another step towards improving its capital structure this week when it completed a £650m refinancing, which will cut the cost of borrowing and extend debt maturity.
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OpinionRetail surgery: With certain parts of the country more likely to suffer from public sector cuts, should we differentiate pricing and stock by area or even store?
With certain parts of the country more likely to suffer from public sector cuts, should we differentiate pricing and stock by area or even store?
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OpinionRetail surgery: We do not think we are getting value for money from the service charge we pay on some of our stores. How do we go about challenging the landlords on this?
We do not think we are getting value for money from the service charge we pay on some of our stores. How do we go about challenging the landlords on this?
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Opinion
Price and the Prince
Retailers and manufacturers need to do more to help farmers in the UK, and the Prince of Wales’s new Countryside Fund is a step in the right direction
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OpinionBattle of the brands
Last year’s soap opera in the sportswear market seems to have calmed down to a gentle afternoon drama, but the battle for share and survival in the sector seems far from over.
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OpinionComputer says no
A recent run-in with a laptop while trying to load Microsoft Office has reminded me just how important a good user interface is.