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Join Boohoo, Heal’s, Rapha and Payoneer as they discuss how to avoid failing at the last hurdle online – the checkout.

Ecommerce sales have boomed over the past year. But so have customer expectations. What could be costing retailers sales and loyalty at the checkout? 

How can the process be optimised to deliver a frictionless customer experience? And what are the strategies for success?

To find out, join Retail Week on Tuesday June 22 2021, for our virtual panel discussion,

New ways to pay: Simplifying ecommerce payments to avoid a disconnected checkout experience, in partnership with Payoneer.

Our expert panel will invite Boohoo director of technology Laura McKellar, Heal’s customer and ecommerce director David Kohn, Rapha head of digital experience Nik Fletcher and Payoneer vice-president of partnerships and strategic sales Lochan Sim to discuss: 

  • Reducing friction – the cost of a disconnected checkout experience
  • Payment priorities – leading approaches to successful checkout strategies
  • Trust pays – the role of payment and fraud technology in delivering confidence
  • Value of innovation – the latest tech developments shaping online payments 
  • Navigating change – what retailers must prioritise in the months ahead

Meet the panel

Laura McKellar, director of technology, Boohoo

Laura McKellar is director of technology at Boohoo Group, where she is responsible for digital, online marketing and front-end systems. She has been with the business for seven years, having first joined as head of ecommerce applications. Prior to her role at Boohoo, she worked in IT project management for Rentalcars.com and Thomas Cook.

David Kohn, customer and ecommerce director, Heal’s

David Kohn was appointed customer and ecommerce director at Heal’s in 2016, responsible for ecommerce, customer service and IT at the world-famous furniture and homeware retailer. Prior to his role at Heal’s, he held senior ecommerce, strategy and commercial roles at Snow+Rock, Waterstones and Blacks. 

Nik Fletcher, head of digital experience, Rapha

Nik Fletcher was head of digital experience at Rapha in May 2020, responsible for the company’s online and app strategy, which has included the end-to-end redesign of the Rapha digital experience. Prior to joining Rapha over five years ago, he spent eight years working for a leading UK independent software developer.

Lochan Sim, vice-president of partnerships and strategic sales, Payoneer

Lochan Sim joined Payoneer as vice-president of partnerships and strategic sales in June 2020. With more than a decade of expertise in the payment sector, he is focused on helping retailers build an ecosystem of commerce platforms and payment methods to deliver winning digital experiences for retailers and their customers.