All Multichannel articles – Page 82
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OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
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AnalysisPeople: Who changed jobs in December - retail's top people moves
For many people a new year marks the opportunity for a new start, with careers very much in the forefront of many people’s thoughts.
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NewsMarks & Spencer launches coffee stamp card app to drive customer loyalty
Marks & Spencer has teamed up with Eagle Eye Solutions to test a mobile coffee stamp card app to reward customers for their loyalty.
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NewsStore gallery: Decathlon tests first click-and-collect store in London Tube station
Decathlon aims to raise brand awareness with its standalone click-and-collect format, which it is trialling in Old Street Tube station in London.
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AnalysisAnalysis: Trago Mills and fifty years of a Cornish firebrand
Long before pound shops were growing on the high street, a Cornish entrepreneur was pioneering a new form of discount retailing.
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NewsInfographic: Fashion price tracker – online womenswear data
Fashion price data from the week ending January 20, 2015: The average online price per item and percentage of products on markdown from the top womenswear retailers.
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OpinionComment: Dixons Carphone shows the way in adapting to changing shopper habits
Mergers frequently have a habit of failing to deliver the promised benefits, but not Dixons Carphone.
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NewsThorntons hails 'outstanding' Christmas retail performance as sales jump
Thorntons has hailed an ‘outstanding’ Christmas in its retail division as its like-for-like sales leapt during December.
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OpinionComment: John Lewis IT boss - NRF is like 'Toys R Us' for retailers
I write these words somewhere over the Atlantic on the way back from NRF – the US ‘Big Retail Show’ which is increasingly the big ‘Global Retail Show’ in New York.
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NewsMountain Warehouse's Christmas sales soar on bricks-and-clicks strategy
Mountain Warehouse saw sales soar over the Christmas period, driven by the outdoor clothing retailer’s bricks-and-clicks strategy.
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AnalysisAnalysis: How delivery chaos took the shine off Christmas
Retailers were caught out by high delivery demand over Christmas as Black Friday and Cyber Monday put strain on fulfilment systems.
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AnalysisCES report: Smart technology coming of age for retailers
Technology unveiled at the Consumer Electronics Show points to a connected future that has implications for retailers and consumers alike.
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NewsUK online retail sales exceed £100bn for first time in 2014
The latest figures from the IMRG Capgemini e-Retail Sales Index reveal that online sales in the UK exceeded £100bn for the first time in 2014.
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AnalysisNRF videos: Five great innovations from around the NRF exhibition hall
NRF is full of innovative ideas and the event provides a snapshot of the best the industry has to offer. Here are a few of the technologies on show.
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NewsSuperGroup records "strong" Christmas as third-quarter sales rise
SuperGroup posted strong like-for-like growth over the Christmas trading period, as sales rose 12.4% over the quarter ended January 10.
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NewsNRF: 'Same-day delivery isn't for everyone' says Toys R Us omnichannel head
Toys R Us’ omnichannel boss says some retailers should hold back from same-day delivery because customer expectations will reach a “tipping point”.
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NewsNRF: JC Penney says omnichannel will drive $800m of growth over three years
JC Penney’s chief customer officer Mike Rodgers has said omnichannel strategy will drive $800m worth of growth over the next three years.
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NewsNRF: What chief information officers are prioritising for 2015
An NRF panel of IT bosses discussed the challenges they will face this year, from tightening security to dealing with data.
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NewsInfographic: Fashion price tracker – online womenswear data
Fashion price data from the week ending January 13, 2015: The average online price per item and percentage of products on markdown from the top ten womenswear retailers.
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NewsAsda and Timpson test online grocery and dry-cleaning tie-up
Asda and Timpson have launched a six-month trial of a service that allows customers to combine their online food shop with their dry-cleaning.