All Multichannel articles – Page 191
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NewsDirectory sales power third quarter sales growth at Next
A strong third quarter performance from Next’s Directory business helped compensate for weak store sales and full-year profits are expected to be up.
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NewsShop Direct hires former Clarks finance director Mark McMenemy
Shop Direct has hired former Clarks group finance director Mark McMenemy.
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NewsAsda targets Argos in electronics price war
Asda is gearing up to launch a price war on electronic goods this week singling out Argos as its number one target.
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NewsOcado to deploy savings pass card as shoppers feel pinch
Saving Pass promises customers 10% off 600-plus branded products in bid to reflect price awareness
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NewsAsos hires Hollins from Fenn Wright Manson
Online fashion giant Asos has hired womenswear brand Fenn Wright Manson’s interim merchandising director Maria Hollins as its new trading director.
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OpinionArgos will have to fight in China
Back in the summer, at the time of Home Retail Group’s full-year results, I asked Terry Duddy whether international expansion might make sense for Argos.
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NewsDebenhams launches online-only lines to drive multichannel plan
Debenhams is to launch online-only product categories as part of new chief executive Michael Sharp’s strategy to transform it into a “leading international, multichannel retailer”.
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OpinionWatch this space
Kiddicare’s bold plans for 12 superstores are a blueprint for the future of multichannel retail.
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NewsDebenhams launches home catalogue to boost online sales
Debenhams has published a catalogue featuring homewares and furnishings for the first time to help drive online sales.
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OpinionHouse of Fraser future shop
The opening of a House of Fraser.com store in Aberdeen’s Union Square is certainly a departure from department store norms, but is this still shopping?
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GalleryMarks & Spencer, Edgware Road, London
Style Online, Kiosk Corner, call it what you will, the new digital area just inside the door of the Marks & Spencer store on Edgware Road is perfectly placed for time-pressed shoppers.
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NewsVideo: Delivering the best customer service
At the Skillsmart Retail, World Host Conference, 100 retailers met to discuss customer service standards in the UK.
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GalleryIn Pictures: House of Fraser.com, Aberdeen, opens today
House of Fraser has revealed pictures of its click and collect store, House of Fraser.com, which opened today in Aberdeen’s Union Square shopping centre.
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NewsGame launches new payment system to capture digital spend
Game has launched a new way of paying for its products as it aims to capture share in the digital games market.
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AnalysisWiggle room
From humble roots Wiggle has grown to be a multinational etail pioneer – and now it is even considering stores. Nicola Harrison reports.
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OpinionThe importance of start-up spirit
New businesses and job creation will be driven by entrepreneurs, says David Wild.
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OpinionWHSmith pushes the envelope
WHSmith has never been the most exciting of retailers. In the last few years its City updates have followed the same reassuring yet predictable path – rising profits as further cost savings are found, and falling sales, particularly in its high street arm.
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AnalysisMaking sense of unstructured data
Unstructured data holds endless possibilities, as retailers such as Macy’s are proving. Rebecca Thomson finds out why it’s worth using.
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OpinionUnderstanding your customers’ needs
Customer insight has come into its own over the last year or so. From the days when only the big grocers took it seriously, now every retailer must have a strong idea of who their customers are and what they want.
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AnalysisA single customer view
Linking up customer data across the different shopping channels is still a challenge for retailers. Rebecca Thomson finds out how they can approach it depending on their business’ needs.