All Multichannel articles – Page 144
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OpinionRetail Surgery: How do I motivate shopfloor staff when trading in click-and-collect?
How do I keep shopfloor staff motivated if a large part of trade is click-and-collect?
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NewsShoppers expected to spend £87bn online in 2013
Shoppers are expected to spend £87bn in 2013 following strong growth through the channel over Christmas.
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News'Phenomenal' tablet demand drives Christmas sales surge at Dixons
Electricals retailer Dixons reported strong Christmas trading as UK like-for-likes rose 8%, driven by “phenomenal” sales of tablets and the collapse of rival Comet.
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NewsHome Retail raises profit forecast after strong Christmas at Argos
General merchandise giant Argos generated a like-for-like sales rise of 2.7% over Christmas, and parent Home Retail Group has raised its full-year profit expectations.
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OpinionComment: Empathy is at the heart of every successful retailer
I’ve spent most of my work life in retail and I’m not embarrassed to describe myself as a shopkeeper. I love shopping, visiting stores and admire how retailers practice their art.
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AnalysisAnalysis: Retailers’ new Sales strategies to meet consumer demand
Promotional activity has altered over the past few years. Retailers push online discounts and break from traditional January Sales, so what’s the best tactic to pursue?
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AnalysisCampaign of the week: Selfridges, Mr Selfridge Twitter Campaign
The brand new ITV costume drama Mr Selfridge debuted last week on Sunday with sky-high viewing figures and has been hailed by TV critics as the new Downtown Abbey.
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OpinionNick Bubb's Verdict: HMV - Something can be salvaged from the wreckage
The obituaries of HMV are being written, but rumours of its imminent demise may have been exaggerated, as there seem to be reasonable hopes that something can be salvaged from the wreckage.
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OpinionBlog: Themes at NRF conference highlight diversity of retail industry
Many of the themes at NRF are familiar to most – omnichannel is everywhere, international expansion is the holy grail, shrinking store estates and the effects on the high street are on retailers’ minds.
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AnalysisAnalysis: How Spanish retailer Mango expanded internationally
Spanish fashion retailer Mango has more than 2,500 stores in 110 countries, and has been expanding across the world since 1992. Rebecca Thomson hears about its growth strategy.
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OpinionComment: Are iPads the future of store design?
Remember the time when retailers seemed to think that if it moved then an iPad should be attached to it? It wasn’t actually that long ago.
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NewsSurge in use of multichannel services at Christmas
Christmas demand soars for retail’s multichannel services such as click-and-collect and speedy delivery as consumers increasingly take advantage of the different ways to shop.
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AnalysisAnalysis: Lucy Neville-Rolfe says farewell to Tesco
As she retires from a 15-year career at Tesco coinciding with phenomenal growth, executive director Lucy Neville-Rolfe tells Alex Lawson about her career with the top retailer.
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News
TJX acquires discount online retailer
Off-price retailer TJX has acquired discount online retailer Sierra Trading Post in a $200m (£124.5m) cash deal.TJX is developing online shopping sites for its own brands and the acquisition adds online operating capabilities and infrastructure.TJX chief executive Carol Meyrowitz said: “We see Sierra’s management team, with its deep internet retailing ...
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OpinionComment: What to watch out for in 2013
This year won’t be an easy ride for retailers, but there will still be winners.
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OpinionRetail Surgery: How can I use online customer data to encourage people to visit my store?
How can I use online customer data to encourage people to visit my store?
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AnalysisChristmas roundup: Food - Convenience was King for shoppers
Convenience stores proved vital in grocery over Christmas as stretched shoppers rushed to local shops to raid remaining supplies before the big day.
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OpinionComment: Online retail can cause dilemmas for retailers
Digital retailing made Christmas for the industry, it seems.
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AnalysisInternational analysis: Casino hopes to take top spot in Thailand with new stores
French retailer Casino has ambitious plans to triple its number of locations in Thailand by 2016, when it hopes to operate 1,250 stores.
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AnalysisChristmas roundup: Toys - The Entertainer targets growth after record sales
The Entertainer achieved a record Christmas. Like-for-likes rose 9.5% in the five weeks to December 29, as it pushes the button on international expansion plans.