More on Me + Em – Page 2411
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GalleryC&A São Paulo, Brazil
C&A in the UK - until its disappearance at the beginning of the last decade - was one of those stores you didn’t really visit for store ambience.
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OpinionIt’s time for a retail clean-up
When sales of scratchcards soar we know that consumer confidence has reached a particularly low ebb - or so the logic goes.
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AnalysisOnline grocery
Morrisons may have come to the ecommerce party late but it is making up for lost time. However, is the online cake big enough to go round and is there any money in it?
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GalleryRose: Entering the 21st century
Sir Stuart Rose will be remembered for creating the internal climate of change he created that enabled a massive store portfolio to be transformed. John Ryan charts what took place
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AnalysisHow Leahy transformed Tesco’s business in the UK
Terry Leahy was told Tesco had reached saturation point in the UK. Having developed non food, gone online and moved into services, he’s proved the doubters wrong.
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AnalysisNot just a campaign
The perception of Marks & Spencer has been transformed in the seven years that Sir Stuart was at the helm. Its Your M&S advertising campaign was central to that, says Charlotte Hardie
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InterviewInterview: Sir Stuart Rose - Mr M&S
Outspoken, controversial and never dull, Sir Stuart Rose is a retailer’s retailer. He tells George MacDonald about the mess he inherited in 2004, the highs and lows of his time in charge and his plans for the future
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AnalysisPutting the customer at the heart of the business
Sir Terry Leahy’s Clubcard revolutionised how Tesco did business and changed the way retailers learn about customers. Rebecca Thomson finds out how it started and where it goes from here
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AnalysisA tribute to Leahy
We start our special issue on the retiring Tesco boss Sir Terry Leahy by looking at what makes him special, in the words of those who have worked with him, or competed with him
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AnalysisA tribute to Rose
We start our special issue on the retiring Tesco and Marks & Spencer boss by looking at what makes him special, in the words of those who have worked with him, or competed with him.
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OpinionNew Malden turns to New York
Morrisons’ acquisition of a stake in New York online grocer FreshDirect came as a bolt from the blue.
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OpinionStanding in the customers’ shoes
The importance of building consumer confidence is now crystal clear, says Lord Kirkham
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OpinionTwo all-time retail greats
At the Oracle Retail Week Awards 2011, we recognised the careers of Sir Terry Leahy and Sir Stuart Rose, and this special coverage is dedicated to celebrating their remarkable achievements in this industry.
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InterviewInterview: Leahy - All in a day’s work
Sir Terry Leahy’s legacy at Tesco is formidable. He invented Clubcard, took the grocer into non-food and online, and propelled it to become one of the world’s leading retailers. In an exclusive interview, Tim Danaher speaks to the man who changed the face of retailing.
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OpinionRetail surgery: When is the best time to send an email marketing message so that it gets the best response?
When is the best time to send an email marketing message so that it gets the best response?
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OpinionRetail surgery: What are the main differences between ERP and Best of Breed supply chain solutions?
I need to replace my current supply chain system, but don’t know whether to select an ERP or a Best of Breed application. What are the main differences between the two solutions?
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AnalysisWalmart sets its sights on small-format expansion
Speaking at an investor conference last week, Walmart US chief executive Bill Simon outlined plans for a much larger foray into small-format retailing than many industry observers had anticipated.
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News
Customer service key for high street retailers
There’s more to high street retailing than distribution and if you don’t offer customer service you may not succeed.
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Opinion
Tesco.com's Nick Lansley on getting to know the board
Selling IT investment to the board is a perennial challenge for technologists, and Tesco.com’s head of R&D Nick Lansley says getting to know the company’s leaders personally helps.