More analysis – Page 435
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Analysis
Customer service top of IT agenda
Software and service were all everyone was talking about at the NRF’s Big Show in New York last week. Joanna Perry was there to find out how retailers are using technology to raise their game
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Crystal Palace
Blink and you won’t miss them. Costume jewellery brand Swarovski’s flagship branch on Regent Street and new concept store on Great Marlborough Street mark a turning point for a category that is often dismissed as plain vulgar. John Ryan takes a turn at the dazzling duo
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Field of dreams
With his radical overhaul of Somerfield finally bearing fruit and a multibillion-pound sale in the pipeline, Paul Mason is on a high. James Thompson finds out why things are looking up for the grocer
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Tesco leapfrogs Metro in global retail power list
Tesco has overtaken German retail giant Metro to be ranked the world’s fourth-biggest retailer in Deloitte’s annual Global Powers of Retail survey.
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Fee delivery
Web sales soared again this Christmas and many retailers spurred on shoppers with free delivery over the period. But, Liz Morrell asks, how much of a difference does it make?
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Liverpool: city of retail culture?
Liverpool has long been neglected as a retail destination, but it is finally on its way up. As Ben Cooper discovers, Liverpool One is set to redefine the retail landscape
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Sales Derby
It’s Sale time and the race is on to clear old stock. John Ryan takes a walk around the Westfield Derby centre with Karl McKeever to see how persuasive retailers’ strategies are
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Fun and games
Five months after leading the deal to buy the former Virgin Megastores, Simon Douglas is a relieved man. Tim Danaher meets him
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Here to serve
Convenience retailers are turning to payment processing services to bolster their revenues. Joanna Perry goes behind the scenes to see how the PayPoint network operates
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Poor relations
An unhappy shopfloor worker means unhappy customers, so retailers must sort out grievances as soon as possible. The legal process in place does not make this easy, but changes are afoot, as Liz Morrell reports
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Small change
The European Commission’s ruling against MasterCard’s interchange fees was a big victory for retail and could set a precedent that saves the sector more than a billion pounds a year. But, as Charlotte Dennis-Jones discovers, retailers shouldn’t get too excited just yet
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AnalysisThe end of the affair?
The City has fallen out of love with retail, as share prices tumble on the back of disappointing Christmas trading. George MacDonald asks whether it is a trial separation or a case for divorce
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AnalysisOn the back foot
2007 was another tough year for specialist shoe retailers and more recent news of floundering footwear players has done little to assuage fears for the new year. But, as Jennifer Creevy discovers, there is still a place for those with the right offer
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Made to measure
Thomas Pink is a quintessentially British brand and who better to lead it than Jonathan Heilbron, a true Brit with a penchant for punk. Lisa Berwin reports
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AnalysisA fitting solution
N Brown subsidiary JD Williams has taken on a product lifecycle management system that allows it to keep its product offer apace with today’s fast fashion and still improve quality. By Joanna Perry
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China: A matter of great import
The lifting of import quotas from China this month signals cost savings for retailers, but shipping goods from the country still won’t be plain sailing. Charlotte Dennis-Jones investigates
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Shopfloor education
Training staff is a constant priority for retailers, but what about training customers? Katie Kilgallen looks at how educating shoppers to use your store effectively can bring big rewards
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On shaky ground
The opening of several major city centre developments will transform cities across the country, while the end of empty property rate relief is likely to send rents soaring. Ben Cooper examines some of the key property issues facing retailers in 2008
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Analysis
Design for life
As we head into the middle of January and the rhythm of 2008 begins to establish itself, now is as good a time as any to gather a few thoughts on how the year ahead is likely to shape up.
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Secure your store
As retailers calculate the damage of shoplifters’ Christmas thieving sprees, Charlotte Dennis-Jones asks how they can help empower staff to tackle the problem