All Loyalty schemes articles – Page 21
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OpinionComment: Why customer relationship management is no longer enough
Customer relationship management (CRM) is too focused on transactions and now retailers must build two-way relationships.
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OpinionComment: If Morrisons can win shopper loyalty it can win over investors
Morrisons suffered another sharp fall on like-for-like sales at its stores over the past quarter to November 2, when sales fell 6.3%.
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NewsGo Outdoors reports increase in full-year sales and earnings
Specialist retailer Go Outdoors has reported an increase in sales and earnings after making a range of improvements to the business.
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NewsMorrisons 'encouraged by progress' despite 6.3% like-for-like fall
Morrisons’ like-for-likes excluding petrol slumped 6.3% in the 13 weeks to November 2 and total sales excluding fuel were down by 3.6%.
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OpinionComment: What to expect from Sainsbury’s strategic review
Hot on the heels of Netto’s touchdown again in the UK Sainsbury’s, a joint venture partner of the Danish discounter, will update next week.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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Opinion
Comment: How loyalty programmes are evolving to keep shoppers coming back
Traditional schemes may be under strain but loyalty programmes can still give retailers an advantage.
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NewsLoyalty schemes need an emotional connection, says Pets at Home director
Loyalty schemes don’t have to give anything away in order to be successful, according to Pets at Home commercial director Peter Pritchard.
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NewsMcColl's launches loyalty scheme to drive sales and CRM
Convenience retailer McColl’s has launched a loyalty scheme to boost sales and drive its understanding of shopping habits.
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NewsVirtual reality centre opens to help retailers develop loyalty schemes
Marketing firm TCC has created a virtual reality centre to help retailers develop loyalty schemes from the shopper’s perspective.
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NewsThe Works launches loyalty scheme in 'value sector first'
Discount bookseller and stationer The Works has launched a loyalty scheme, which it has called a first for the value sector.
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NewsJohn Lewis fills 'gap in armoury' with launch of its first loyalty scheme
John Lewis is to launch its first loyalty scheme as it aims to build knowledge of its customers and fill a “gap in its armoury”, Retail Week can reveal.
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NewsVideo: Waitrose steps up price competition for loyalty card customers
Waitrose revealed it has upped the number of products cheaper at Waitrose than Tesco in its new TV ads which debuted last night.
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OpinionComment: Could Tesco’s tablet breed a new kind of loyalty?
Tesco today launches its new own brand tablet Hudl which has implications for both the retailer itself and the wider grocery sector.
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AnalysisInfographic: Why is loyalty card usage plummeting?
The increasing use of technology when shopping is causing the use of loyalty cards to wane. Retail Week takes a look at the impact on loyalty cards.
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OpinionBlog: Harris + Hoole's new app steps up loyalty offer
Harris + Hoole’s app is an engaging mix of natty design and intuitive functionality.
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NewsHMV hires managing director for loyalty programme as it relaunches
HMV owner Hilco has hired Dan Truscott as managing director of its soon-to-be-relaunched customer loyalty programme, Pure.
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Opinion
Blog: Is Effort the New Loyalty?
Customer loyalty seems to be dead – the amount of choice and transparency we have about products and prices and channels means that loyalty may well be a thing of the past.
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AnalysisAnalysis: Loyalty cards - How retailers are using the data
Grocers have used loyalty scheme data to enhance product offers, stores and promotions. Glynn Davis considers how much more potential it holds.
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NewsSainsbury's launches mobile phone network with Vodafone to drive loyalty
Sainsbury’s has launched a mobile phone network in conjunction with Vodafone to drive customer loyalty.