Boots exec says leveraging data for healthcare services is “the next frontier” for retailer

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Source: Retail Week/Phil Weedon

Boots chief digital officer Paula Bobbett has said the retailer is looking to leverage data to evolve healthcare services.

Speaking at Retail Week x The Grocer Live, Bobbett spoke about the success of Boots’ advantage card app, the implementation of an AI chatbot, and its multimillion investment in its digital platform.

 

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