The Co-op has promised customers they will see better availability by the weekend, as it enters what it called the “recovery phase” following the “malicious third-party cyber attack” which has laid its systems low for weeks.
The c-store specialist said that from the weekend there will be “improved stock availability in our stores and online” and said it was “working closely with our suppliers to restock our stores”.
The retailer also said that its stock ordering system “is now fully online” adding that “we have switched all our orders back to the normal supply processes and systems” following the attack.
Co-op also added that all forms of payments, including contactless, and chip and pin “are working across our entire store estate”.
“We’d like to thank all our colleagues, members, partners and suppliers for their support so far. We will provide further updates to our members as we continue to make progress from this cyber-attack,” a spokesperson added.
The announcement comes two weeks after the Co-op was first struck by a cyber attack. The retailer initially played down the attack, although it subsequently emerged that it had been more severe and widespread than the Co-op had initially said.
Co-op was first to pause deliveries of non-essential items and was forced to divert stock to rural and remote areas as it battled with availability issues, which were a direct result of the attack.
Co-op staff were also ordered to keep their cameras on during meetings in the days following the attack, as the retailer’s IT team worried that the hackers were listening in on private, business-sensitive meetings and conversations.
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